topic Re: Activation not working in Get Support

Activation not working

AllanCheng — Tue, 04 Jan 2022 18:55:29 GMT

Hi,

I activated my account already (switched from freedom mobile), selected 6G and 90 days plan, here are some issues:

1. I got confirmation text and email said I successfully activated, but my phone does not work until now, I can not make a call and no one can call me either.

2. I have set up a auto-pay, but it said my next auto payment date is Jul 20, 2017, shoud not be after 90 days?

3. I paid $135.60 (including tax) for 90 days plan, but I still have $112 in my account, how it works exactly?

4. I was referred by one of my friend, and entered my friend's public mobile number before activation, but seems I did not get any rewards?

5. Transfer from freedom should get an additional 6G for 90 days plan, when I can receive it?

6. I logged into my account online, but I cannot see my current plan, it's blank.

Please get back to me as soon as possbile. Thank you.

Allan

Re: Activation not working

Samianauman — Wed, 21 Jun 2017 16:42:45 GMT

You need a mod assistance
Contact any moderator by private message to help you with the process.
In your private message the following info
* PM account email address
* PM phone number
* PM SIM card number
* Detailed explanation

Here is the link for how to contact moderators http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updiated-Contacting-our-Community-Moderators/ta-p/76452

What you do click on link the webpage will open. You will see a mod team click on any name then scroll down all the way and click on send a private msg then explain your problem
Thanks"

Re: Activation not working

AllanCheng — Wed, 21 Jun 2017 18:45:51 GMT

Thanks I sent 2 private messages to 2 different moderators, I've been waiting for more than 2 hours without any responses so far...