topic Switched phone in Get Support

Switched phone

Foxy1 — Thu, 06 Jan 2022 08:11:07 GMT

Hi.

I just switched the Sim card to my kids new phone. She can text me, I can't text her. I can call her. How can I make the texting work foe me?

Re: Switched phone

Anonymous — Wed, 18 Aug 2021 17:03:38 GMT

@Foxy1 : iPhone? Other? Yours and the new one.

Re: Switched phone

esjliv — Wed, 18 Aug 2021 17:03:51 GMT

@Foxy1 wrote:
Hi.
I just switched the Sim card to my kids new phone. She can text me, I can't text her. I can call her. How can I make the texting work foe me?

@Foxy1

Perform a reset of the network settings on the phone.

Is this an iphone?

To check if your phone number has been set to send and receive messages, go to Settings > Messages and tap Send & Receive.

Re: Switched phone

Foxy1 — Wed, 18 Aug 2021 17:12:11 GMT

I have a Motorola, the other is an IPhone.

Re: Switched phone

Anonymous — Wed, 18 Aug 2021 17:24:52 GMT

@Foxy1

can you do reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit HERE

and go Changing APN Settings On An IPhone

click HERE

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit HERE

and go Changing APN Settings On Android device

click HERE

Ensure you have the correct APN settings by visiting HERE.

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

for iphone go to Settings > Messages > To turn iMessage on or off,

Turn your data on to send a Picture Messaging in world-wide,

if your data is off and your home internet wifi is on is not going through the Picture or a video Messaging,

you have to do this to is go through you will need to turn your data on to send a Picture or a video Messaging in world-wide,

make sure your DATA is on.

and do again Rebooting your phone means to turn off your phone and turn it back on again.

Good Luck

Re: Switched phone

Anonymous — Wed, 18 Aug 2021 17:37:42 GMT

@Foxy1 wrote:
I have a Motorola, the other is an IPhone.

@Foxy1

If you can't send or receive messages on your iPhone, visit Here

and for Motorola which model ?

and which phone your issue with texting,

Re: Switched phone

Foxy1 — Wed, 18 Aug 2021 17:53:55 GMT

I reset the network on her phone. I still can't text her.

She can text me. I have a Moto e5 play.

Re: Switched phone

esjliv — Thu, 19 Aug 2021 02:06:41 GMT

@Foxy1 wrote:
I reset the network on her phone. I still can't text her.
She can text me. I have a Moto e5 play.

Hi @Foxy1

From her old phone:

Remove your phone number

On your iPhone, go to Settings > Messages > Send & Receive. Select your Apple ID at the bottom of the screen and tap Sign Out. ...
If the phone number that you want to remove belongs to an iPhone that you can't access, change your Apple ID password.

on her new phone...

Set up the phone number On the iPhone:

Go to Settings > Messages and make sure that iMessage is on. You might need to wait a moment for it to activate.
Tap Send & Receive. If you see “Use your Apple ID for iMessage,” tap it and sign in with the same Apple ID that you use on your Mac, iPad, and iPod touch.
In the "You can receive iMessages" section, make sure that your phone number and Apple ID are selected.
Go to Settings > FaceTime and make sure that your phone number and Apple ID are selected in the "You can be reached by FaceTime at" section.