topic Charged for nothing in Get Support

Charged for nothing

nicolesellar — Thu, 06 Jan 2022 08:11:02 GMT

I tried to set up an account & purchase a phone, but I was unable.

I cannot get in touch with ANYONE to help me to stop the recurring charges on my credit card.

Re: Charged for nothing

hTideGnow — Wed, 18 Aug 2021 14:45:44 GMT

@nicolesellar can you provide us more information?

you have an account activated already and PM is charging monthly but you cannot use it?

and you have purchased a phone but not received?

please share more and maybe we can help

and this is how to open ticket with PM

1. For faster response (2 to 48 hours), Click on the bubble in the lower right corner and request moderator assistance, or you can also use this direct link instead https://publicmobile.ca/chatbot, then type "Submit a ticket", select Account-specific issue, then select I need a human now. Follow the prompts to submit a ticket.

2. Or you can Send a private message to the moderator here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Charged for nothing

nicolesellar — Wed, 18 Aug 2021 14:45:54 GMT

Can I email it to you so I don't have to share sensitive information here??

Re: Charged for nothing

Meow — Wed, 18 Aug 2021 14:47:03 GMT

You have to provide steps you took.

- Did you get a PM SIM card?

- Did you create and PM account?

-- What does your account says? Which plan did you pick?

- Did you activated SIM? Picked new number? Initiated porting?

- What recurring charges you are talking about? Recurring charges could occur only if you already have an account for a few months...

More information is needed to figure out where are you stuck.

Re: Charged for nothing

nicolesellar — Wed, 18 Aug 2021 15:04:35 GMT

I don't have sim card or a phone as my initial transaction was cancelled.

I had to create a new account to get into this commmunity chat. The original account I created says "Sorry, we're unable to verify your address"

The only record I have is an email verification of cancellation.
My credit card is being charged $13.80 monthly

Re: Charged for nothing

Anonymous — Wed, 18 Aug 2021 15:11:57 GMT

@nicolesellar : There are three separate "accounts" here. One is buying products (SIM, phones). Another is the self-serve account. Finally this community account.

That amount sounds like you're from the Maritimes and you're on the $15 plan with indeed autopay toggled on. Another dollar probably from a referral.

Did you have what looked like a failed activation along the way?

Re: Charged for nothing

nicolesellar — Wed, 18 Aug 2021 15:19:10 GMT

The only correspondence I have received was an order cancellation (for the phone & sim).

I am from the Maritimes, and I did use a referral code, but I have no record of anything ever being activated.

Re: Charged for nothing

Anonymous — Wed, 18 Aug 2021 15:23:17 GMT

@nicolesellar : Where and how did you use a referral code? Or did you give yours to someone for them to use? Which again...how?

Do you have any phone and do you have or had a SIM?

Re: Charged for nothing

hTideGnow — Wed, 18 Aug 2021 15:24:45 GMT

@nicolesellar wrote:
The only correspondence I have received was an order cancellation (for the phone & sim).
I am from the Maritimes, and I did use a referral code, but I have no record of anything ever being activated.

Buying phone & SIM is different from activation of PM service

Do you currently have a PM SIM ? if not, you would not have activated.

so, other than your credit card being charged for the phone before (which PM will be refunding since the order was cancelled), does your cc show other charges from PM?

Re: Charged for nothing

nicolesellar — Wed, 18 Aug 2021 15:44:22 GMT

My sister in law gave me a referral code to get $10 off monthly billing.

I do not have a phone or a sim.

Re: Charged for nothing

nicolesellar — Wed, 18 Aug 2021 15:46:53 GMT

I do not have a phone or a sim card from PM & I never have. I was refunded the amount of the phone & SIM upon cancellation.

I have no servies with Public Mobile & my credit card reflects charges of $13.80 in July & again in August.

Re: Charged for nothing

Anonymous — Wed, 18 Aug 2021 15:56:53 GMT

@nicolesellar : If you have no business here then I would start a chargeback with your payment card. But if you do have business here then don't.

Re: Charged for nothing

hTideGnow — Wed, 18 Aug 2021 16:00:15 GMT

@nicolesellar did you try to activate in July? yourself or maybe you went to a mobile store ? or someone might be helping you ? Any chance someone used your credit card and activate an account ?

if you are certain you did not activate an account in July, you might want to open a ticket with PM to sort this out, if not, the charge would keep coming

To open a ticket with mod, click on the Bubble or directly at : https://publicmobile.ca/chatbot
Enter your question in SIMon. Follow the prompts until you reach the Contac t Us button,

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Charged for nothing

computergeek541 — Wed, 18 Aug 2021 19:54:58 GMT

@nicolesellar wrote:
My sister in law gave me a referral code to get $10 off monthly billing.
I do not have a phone or a sim.

Using a referral code doesn't give you $10 off per 30 days. It's a one-time only credit.