plan change difficulties

George_adindu — Thu, 06 Jan 2022 08:10:58 GMT

For about two weeks now i have been unable to switch my talk, text and data plan. and my autopayment date is coming up on the 20th of august. that section of my account seems to be the only part with issues. it doesnt load up my current plan and i cannot view other plans as well.

Re: plan change difficulties

Dunkman — Wed, 18 Aug 2021 14:12:33 GMT

@George_adindu

The website is finicky. Try a different web browser, clear cache or incognito mode. You can also try a different device. Chrome incognito seems to work fine.

Re: plan change difficulties

JK8 — Wed, 18 Aug 2021 14:15:29 GMT

@George_adindu

Here are the recommended browsers:

This site is best viewed on latest versions of Google Chrome and Mozilla Firefox, or Internet Explorer 10 and above. For the best experience, enable cookies and JavaScript on your browser.

Re: plan change difficulties

Meow — Wed, 18 Aug 2021 14:50:40 GMT

@George_adindu wrote:
For about two weeks now i have been unable to switch my talk, text and data plan. and my autopayment date is coming up on the 20th of august. that section of my account seems to be the only part with issues. it doesnt load up my current plan and i cannot view other plans as well.

Best way to switch a plan is to schedule switch at next renewal cycle.

In your case it will be in 2 days. Click on Change Plan, select a plan and then it should be an options: change immediately or at next renewal (or similar).

Re: plan change difficulties

Anonymous — Wed, 18 Aug 2021 17:42:01 GMT

@George_adindu

i suggest you can try it for a different Browser

close all Browser and do clear cache and cookies for any Browser,

how to clear cache and cookies in microsoft edge browser visit Here

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

for microsoft edge how to update your browser visit Here

and Restart your computer, is will help a lot,

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

you can Change Your Plan online,

When you’re changing your plan, you can choose to change immediately or at your next plan renewal date. To change your plan: sign in to Self-Serve, select ‘Change Plan’ on the Overview page, select the plan you want, and scroll to the bottom of the page.If you’re looking to apply a promotion to your plan, learn how you can do that here.

Changing your plan on the next plan renewal date

We recommend you choose this option because it allows you to use the services you have already paid for until your next plan renewal date. Here are some things you should know about this option:

If you choose to change your plan on your next plan renewal date, the amount owed will be automatically updated.
If you have AutoPay set up, the amount of your new plan will be charged on your payment due date.
You can cancel a future-dated plan change at any time by clicking on the ‘Plans and Add-Ons’ tab and selecting ‘Cancel Order’.
Any earned Rewards will be applied on your next renewal after the plan change.

Changing your plan immediately

You may choose to change your plan immediately if you have used all or most of your services, or if your account is suspended and you would like a different plan. Here are some things you should know about this option:

There must be enough funds in your account to cover the full amount of the new plan.
A new payment cycle starts when you activate your new plan.
Your plan will not be prorated, which means that any days remaining in your current payment
Any earned Rewards will be applied on your next renewal after the plan change.
If your account is suspended – changing your plan is a 2-step process, so be sure to complete both steps or you may be left with partial or no service. Step 1 initiates the change, and step 2 reactivates your account via making a payment (if necessary).
1. Make sure to review your details carefully before changing your plan - Once you click “Yes, change my plan”, all features from your current plan will be lost and the plan change will be completed, even if you do not make a payment in the second step.
2. Top up your account with sufficient funds to reactivate your service - Since we are a prepaid service, you need to have the funds available for the plan change to fully take effect. If you only have partial funds in your account, or if you do not complete payment after changing your plan, you may be left with no or partial service. We have introduced several warnings to ensure you don’t leave the page without topping up, but figured we should mention it here as well. Note: If you have sufficient funds to cover your new plan,you won’t be taken to the payment menu.

What will happen if my payment wasn’t completed?

In this scenario, your account could still move from suspend to active, re-starting your plan cycle and potentially only reactivating a portion or none of your services. If you find yourself in this situation, simply go to the “Payment” tab in Self-Serve, choose “One Time Payment”, and opt to pay the “Amount Due”. This will cover the new plan cost less any partial payment that was taken. After successful payment, your services should be fully reactivated. If your services aren’t restored,please start a conversation with our virtual assistant, SIMon, to submit a ticket to Customer Support Agent by CS_Agent, click here.

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