topic Re: replace a lost phone and sim card in Get Support

replace a lost phone and sim card

Thewilliams — Thu, 06 Jan 2022 08:10:56 GMT

I lost my phone and sim card. went to Public mobil 2 times at wal mart where I bought phone and they said thay cannot help me.

WHAT IS THAT!!!!!!

Re: replace a lost phone and sim card

Triguy — Wed, 18 Aug 2021 14:13:00 GMT

Mark your phone lost in your account.

https://www.publicmobile.ca/en/on/get-help/articles/lost-or-stolen-phone

You could order a sim from PM but it can take up to three weeks. Maybe try going to a different PM retailer.

https://www.publicmobile.ca/en/on/store-locator

Re: replace a lost phone and sim card

JK8 — Wed, 18 Aug 2021 14:12:40 GMT

@Thewilliams wrote:
I lost my phone and sim card. went to Public mobil 2 times at wal mart where I bought phone and they said thay cannot help me.

WHAT IS THAT!!!!!!

Log into self service and put your phone in lost/stolen mode.

You can purchase a new SIM card and then go into self service and choose Change Sim Card and follow the directions. You can then put this SIM card in your new phone.

Re: replace a lost phone and sim card

Dunkman — Wed, 18 Aug 2021 14:18:00 GMT

@Thewilliams

Public mobile is a DIY, self service type of mobile company.

As mentioned above, you can change the SIM card/phone from your self service account.

Do you have a new unused PM SIM card? new phone yet?

Once you have those two items above, you can switch the SIM card number from your self service account. PM will send you a confirmation email for 2 factor authorization for SIM card changes.

https://productioncommunity.publicmobile.ca/t5/Announcements/SIM-Swap-Fraud-2-factor-authentication/m-p/704175#M51139

Re: replace a lost phone and sim card

computergeek541 — Wed, 18 Aug 2021 19:31:22 GMT

@Thewilliams wrote:
I lost my phone and sim card. went to Public mobil 2 times at wal mart where I bought phone and they said thay cannot help me.

Other than selling you a SIM card, they really can't help. However, I am assuming that you're also saying that they wouldn't sel you a SIM card. This is because they don't make a commission off that. Also, stafff that run the mobile department at Walmart locations aren't Walmart employees, The counter also isn't ran by Public Mobile. All you can really do is buy a SIM card from another retail location or order a SIM card online. There was a time, that Public Mobile SIM cards and activation servcies weren't available at stores. Back then, the only option for a replacement SIM card was to get one online. For these reasons, I believe that it's a good idea for all customers to always have a spare SIM card.