topic Charged twice in Get Support

Charged twice

prachisehgal — Thu, 06 Jan 2022 08:10:53 GMT

I have been charged twice. How will I get refund back.

Re: Charged twice

JK8 — Wed, 18 Aug 2021 17:51:37 GMT

@prachisehgal wrote:
I have been charged twice. How will I get refund back.

Check self service and see if the funds are in Available Funds. If yes, just leave it there and it will be used on the next renewal.

Re: Charged twice

Anonymous — Wed, 18 Aug 2021 18:10:28 GMT

@prachisehgal

can you go sign in to Self-Serve, to view your Account in Available Funds. $ !,

if you see there that amount, just leave it there and is will be take it on the next renewal automatically, but if you don't see it

Explain your issue to Contact Customer Support Agent by CS_Agent ,
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Re: Charged twice

esjliv — Thu, 19 Aug 2021 01:59:24 GMT

@prachisehgal wrote:
I have been charged twice. How will I get refund back.

@prachisehgal

Are these two charges you are seeing Pending Charges on your credit card?

IF so, one will likely fall away, and the other will be the authorized one.

If you do not see the extra funds in your Available Funds area on your Self Serve account: https://selfserve.publicmobile.ca/self-registration/ then you likely did not get charged twice.

If these are authorized charges, then see @JK8 's post.

Re: Charged twice

softech — Thu, 19 Aug 2021 02:04:20 GMT

@prachisehgal do you have a chance to check if Available Fund on My Account has a non-zero balance there? or you can also confirm if PM charged you twice by going on My Account, Payment Tab and click on Transaction History.