topic Re: My service does not work in Get Support

My service does not work

Sahami — Thu, 06 Jan 2022 08:10:48 GMT

Hello

I have recently bought a sim card. After activation , Unfortunately It doesn’t work in my phone, but other sim cards work in my phon without any problem. this sim card doesn’t work in any cellphons.

you can call me to another phon number to fix this problem,

xxxxxxxxxxx

my email registered in public mobile is

xxxxxxxxxxxxxx@gmail.com

I neet to fix it as soon as possible

Thanks

Somayeh

Re: My service does not work

hTideGnow — Wed, 18 Aug 2021 15:47:27 GMT

@Sahami Please remove your person data. this is an open forum and you don't want your information goes public

where you got the SIM card? Usually sim should work without much issue. You already tried your SIM on another phone? Usually it is provisioning issue rather than faulty sim

What is the error showing when you put the SIM in a phone? is it SIM not provisioned?

Re: My service does not work

Triguy — Wed, 18 Aug 2021 15:49:50 GMT

Log into your account to check the status. Try removing and reseating the sim. Try rebooting your phone.

Re: My service does not work

Sahami — Wed, 18 Aug 2021 16:56:05 GMT

I have done all, but doesn’t work, It shows no service….

Re: My service does not work

Sahami — Wed, 18 Aug 2021 16:56:57 GMT

I have done all, but doesn’t work, It shows no service….

Re: My service does not work

esjliv — Wed, 18 Aug 2021 16:58:31 GMT

@Sahami wrote:
Hello
I have recently bought a sim card. After activation , Unfortunately It doesn’t work in my phone, but other sim cards work in my phon without any problem. this sim card doesn’t work in any cellphons.
you can call me to another phon number to fix this problem,
xxxxxxxxxxx

my email registered in public mobile is
xxxxxxxxxxxxxx@gmail.com

I neet to fix it as soon as possible
Thanks
Somayeh

Hello @Sahami

Did you get charged for the Public Mobile SIM card activation?

Are you able to log into your Self Serve account and check the status? https://selfserve.publicmobile.ca/

If not, than the activation did not complete.

Try to activate the SIM card again.

Did you port over a number from another cell provider (and if so, did you receive a text to approve the port on your old SIM card?)

Re: My service does not work

esjliv — Wed, 18 Aug 2021 16:59:02 GMT

@Sahami wrote:
I have done all, but doesn’t work, It shows no service….

@Sahami What model of phone do you have?

Re: My service does not work

Anonymous — Wed, 18 Aug 2021 17:02:44 GMT

@Sahami

can you go sign in to Self-Serve, to view your Account Status: is Active or !

Re: My service does not work

Sahami — Wed, 18 Aug 2021 17:40:13 GMT

It is active

Re: My service does not work

JK8 — Wed, 18 Aug 2021 17:43:11 GMT

@Sahami wrote:
It is active

Are the phones you are trying the SIM card unlocked?

Re: My service does not work

Anonymous — Wed, 18 Aug 2021 17:48:48 GMT

@Sahami wrote:
It is active

@Sahami

by the way do you have another device to you can test your SIM card,

and your device is it unlocked,

and if you test with another device is still not working you have to Submit a Ticket

to Contact Customer Support Agent by CS_Agent , and Explain your issue
they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here to get started.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck

Re: My service does not work

esjliv — Thu, 19 Aug 2021 02:19:02 GMT

@Sahami

Were you able to get this working?

Does the last 4-digits of the SIM card match the digits listed under the "Change Sim Card" section in your My Profile section on your Self Serve?

If not, then definitely let CSA know about this.

IF they do match, great!

Sometimes a new activation can need a bit of time to 'start'.

Reboot occasionally.

Was this a number your transferred/ported from another provider?

If no services after a few hours of activating/porting contact CSA.