topic Re: Lost data and issues with account in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-data-and-issues-with-account/m-p/160421#M48846 Thanks ! Mods got back to me, if looks like my data is used all up which<BR />Just need to top up over the last week and a half till me renewal Wed, 21 Jun 2017 20:50:34 GMT Robert2254 2017-06-21T20:50:34Z Lost data and issues with account https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-data-and-issues-with-account/m-p/160237#M48841 Good morning<BR /><BR />My account (the $120 - 90 days 12 gigs from the first time around) and I have 2 accounts, my wife and one for me. My account doesn't seem to have data, doesn't show an add on in my account. The renewal or auto-pay date seems off as is it is not matching up with our other account t started same date.<BR />I messaged the mods, and just waiting. But anyone know or experience the same ?<BR /><BR />Thanks Tue, 04 Jan 2022 18:55:22 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-data-and-issues-with-account/m-p/160237#M48841 Robert2254 2022-01-04T18:55:22Z Re: Lost data and issues with account https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-data-and-issues-with-account/m-p/160251#M48842 I haven't heard of this one. Please let us know when you hear from the mods. Wed, 21 Jun 2017 15:13:48 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-data-and-issues-with-account/m-p/160251#M48842 Rockdaddy22 2017-06-21T15:13:48Z Re: Lost data and issues with account https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-data-and-issues-with-account/m-p/160264#M48843 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/20650">@Robert2254</a>, all I know is that when data is not showing in the addon section that has meant that all the data was used up.&nbsp; Let us know what the MODS come back with.</P> Wed, 21 Jun 2017 15:25:25 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-data-and-issues-with-account/m-p/160264#M48843 ShawnC13 2017-06-21T15:25:25Z Re: Lost data and issues with account https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-data-and-issues-with-account/m-p/160265#M48844 Good point<BR /><BR />He should be able to check the usage Wed, 21 Jun 2017 15:26:19 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-data-and-issues-with-account/m-p/160265#M48844 Rockdaddy22 2017-06-21T15:26:19Z Re: Lost data and issues with account https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-data-and-issues-with-account/m-p/160379#M48845 There is nothing under usage, just no add on Wed, 21 Jun 2017 18:46:29 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-data-and-issues-with-account/m-p/160379#M48845 Robert2254 2017-06-21T18:46:29Z Re: Lost data and issues with account https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-data-and-issues-with-account/m-p/160421#M48846 Thanks ! Mods got back to me, if looks like my data is used all up which<BR />Just need to top up over the last week and a half till me renewal Wed, 21 Jun 2017 20:50:34 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-data-and-issues-with-account/m-p/160421#M48846 Robert2254 2017-06-21T20:50:34Z Re: Lost data and issues with account https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-data-and-issues-with-account/m-p/160515#M48847 You should've received texts lettering you know you were close to running out. No sure why it wasn't in the usage. I'm just happy it's solved <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span> Thu, 22 Jun 2017 00:06:28 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-data-and-issues-with-account/m-p/160515#M48847 Rockdaddy22 2017-06-22T00:06:28Z