topic Re: ACCOUNT DESACTIVATED WITH ENOUGH FUNDS in Get Support

ACCOUNT DESACTIVATED WITH ENOUGH FUNDS

LiFarias — Thu, 06 Jan 2022 08:10:39 GMT

Hi,

My account was desactivated although I have enough funds.

My plan is 40.00 CAD and two days ago I payed this amount (with taxes) and it got desactivated, why?

Bank statement

I need this fixed because I work with my phone.

Thank you

edited by computergeek541: screenshot removed

Re: ACCOUNT DESACTIVATED WITH ENOUGH FUNDS

Triguy — Wed, 18 Aug 2021 11:11:21 GMT

Do your services work ? If they do then ignore the message. If not then try making a manual payment. If you still need assistance then submit a ticket by clicking on the bubble on the bottom right.

Re: ACCOUNT DESACTIVATED WITH ENOUGH FUNDS

kb_mv — Wed, 18 Aug 2021 11:23:38 GMT

@LiFarias This is a normal (abnormal?) part of the renewal process. The big banner at the top says to ignore it if you have enough funds on your account, which you do. As noted by @Triguy , do all your services work? I'm guessing they do. Tomorrow it will all be back to normal on your account page.

Re: ACCOUNT DESACTIVATED WITH ENOUGH FUNDS

t_p — Wed, 18 Aug 2021 12:34:55 GMT

That message says your account is "Suspended", not "Deasactivated".

It's a "questionable" way of PM giving you notice to keep your payment up to date on renewal day or you'll lose service.

If all your services still work, there is nothing to worry about.

Logging back in using a different browser may even remove that message (from personal experience).

Re: ACCOUNT DESACTIVATED WITH ENOUGH FUNDS

esjliv — Thu, 19 Aug 2021 02:46:34 GMT

@LiFarias wrote:
Hi,
My account was desactivated although I have enough funds.
My plan is 40.00 CAD and two days ago I payed this amount (with taxes) and it got desactivated, why?

Bank statement
I need this fixed because I work with my phone.
Thank you

edited by computergeek541: screenshot removed

@LiFarias I believe others have answer your question.

But, in the event you have no services, and it is past your renewal, maybe your autopay failed?

Try topping up your account by $1, then see if the Resume/Reactivate button changes your status to ACTIVE.

If this was an Autopay failure, I would let the Customer Support Agents (CSA) know.

And, also ensure all rewards were or will be provided to you.