topic Can’t get calls. Help! in Get Support

Can’t get calls. Help!

ACheung6 — Thu, 06 Jan 2022 08:10:35 GMT

Can’t get calls. Go straight to voicemail. Got ticket number 10097006 last Friday, nothing happened. What should I do next??? Help!!!

Re: Can’t get calls. Help!

hairbag1 — Tue, 17 Aug 2021 19:19:17 GMT

@ACheung6 wrote:
Can’t get calls. Go straight to voicemail. Got ticket number 10097006 last Friday, nothing happened. What should I do next??? Help!!!

Go to top of this page and click Get Help / Chat with Simon to start process of getting some help.

Have you tried toggling Airplane mode on / off to see if that helps ?

Maybe remove sim card for a moment..then reinstall.

Re: Can’t get calls. Help!

Anonymous — Tue, 17 Aug 2021 19:20:38 GMT

@ACheung6

can you try it selecting the network to "3G ONLY"

for iPhone visit Here

or Here

for android visit Here ,

if you still not working do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,

and do again Rebooting your phone means to turn off your phone and turn it back on again.

Re: Can’t get calls. Help!

Mlequo — Tue, 17 Aug 2021 22:12:40 GMT

I am not surprised. This is by far the worst mobile experience out there. 21st century and one of the most profitable, vampiric companies out there - Telus

Re: Can’t get calls. Help!

Luddite — Tue, 17 Aug 2021 19:28:26 GMT

@ACheung6 Have you continued to check your private message Inbox (envelope upper right beside your avatar) for messages?

Re: Can’t get calls. Help!

ACheung6 — Tue, 17 Aug 2021 19:50:56 GMT

Still not working. Thank you for your help.

Re: Can’t get calls. Help!

esjliv — Tue, 17 Aug 2021 20:46:49 GMT

@ACheung6 wrote:
Can’t get calls. Go straight to voicemail. Got ticket number 10097006 last Friday, nothing happened. What should I do next??? Help!!!

@ACheung6 are you porting another number over to Public Mobile?

If you just ported your phone number from another cell provider it could take a few hours to complete the port.

Using the other cell provider's SIM you should be still receiving calls on it, until the port completes.

If you ported from a landline it could take up to 7 days to complete.

Make sure you do not cancel your previous provider's services.

Incoming calls are usually the last to port over.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

To receive the SMS authorization TEXT again if from a cell phone provider, click here:

Link to contact Customer Support Agents (CSA) for porting to Public Mobile

EDIT: if you have not heard back from the ticket you submitted from Friday, respond to the last communication you recieved from it, OR open another ticket.

If after 48 hours, I would ping CSA again.