topic Re: Can someone, please help me? in Get Support

Can someone, please help me?

P-l — Thu, 06 Jan 2022 08:10:27 GMT

Hello,

The card that my autopay is linked to got renew and unfortunately it was around my payment date. I got notified by Public Mobile that they did not receive my payment. I activated my new card and reactivated my account on July 26, 2021 but my service is still not running. Would you kindly activate my account? There is currently a balance of $10 in the account.

Thank you,

Pat

Re: Can someone, please help me?

Anonymous — Mon, 16 Aug 2021 22:32:21 GMT

@P-l

you can Remove your credit card and Logout and

clear cache and cookies for any Browser,

or you can try it for a different Browser

and use a Browser from your computer, is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

for microsoft edge how to update your browser visit Here

and do Restart your computer, is will help a lot,

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

and log in and re entered your credit details,

just make sure your credit card number and your address match the same,

sometime your typing but is a one word or letter or number is a wrong or is missing just make sure for it.

How To Update Or Remove Your Payment Card

To update or remove your credit or Visa debit card details,

1. sign in to Self-Serve. Once signed in,

2. click on the ‘Payment’ tab,

then scroll to the bottom of the page and select ‘Manage my card’.

you will have the option to either select ‘Replace this card’, or ‘Remove this card’.

You will need to review and confirm this change to your account,

and if still not fix it please you Have To Submit a Ticket To Customer Support Agent by CS_Agent,

Re: Can someone, please help me?

darlicious — Mon, 16 Aug 2021 22:52:17 GMT

@P-l

So you updated your card on the 26th of July. Did you make a manual payment to top up your account? Click reactivate? Doesh't sound like it.

How much is your plan? If you have a $10 account balance in your available funds you need to add the difference between your plan amount and the $10. So if you have the $15 plan you need to add $5 by choosing "other " amount option on the payment page then confirm and submit the payment. It should automatically renew your service. ( I prefer to add an extra $1 so I would add $6 instead of $5.)

If it doesn't go to the plans or usage page. Click on lost/stolen. Suspend. Log out/in. Resume your service. Your account should now be active. Reboot if necessary.

Re: Can someone, please help me?

esjliv — Tue, 17 Aug 2021 01:17:10 GMT

@P-l wrote:
Hello,

The card that my autopay is linked to got renew and unfortunately it was around my payment date. I got notified by Public Mobile that they did not receive my payment. I activated my new card and reactivated my account on July 26, 2021 but my service is still not running. Would you kindly activate my account? There is currently a balance of $10 in the account.

Thank you,
Pat

@P-l

If you successfully updated your credit card for Autopay, then you can also make a payment in the amount of your plan owing by calling 611.

You will require your Account PIN to do so.

EDIT: you said you reactivated your plan on July 26th. Does that mean you have had no service since?

Does your status say ACTIVE on your Self Serve account?

If your status is ACTIVE, have you tried any of the below:

rebooted your phone
remove your SIM card and reinsert it
toggle your phone into airplane mode for a minute, then back to regular mode.
perform a RESET of your NETWORK SETTINGS