topic Re: Horrible experience in Get Support

Horrible experience

Mlequo — Thu, 06 Jan 2022 08:10:26 GMT

Public Mobile website is by far the worst UX in my short career. Nothing seems to work. What a horrible waste of time. I could rant forever about this technology, but I do not want to get my blood boiling so I will drop this and any Telus related network at my earliest opportunity.

Needless to say I am unable to change my plan or ad data to my plan. Just useless!

edited by computergeek541: terms of service

Re: Horrible experience

hairbag1 — Tue, 17 Aug 2021 22:07:39 GMT

@Mlequo wrote:
Public Mobile website is by far the worst UX in my short career. Nothing seems to work. What a horrible waste of time. I could rant forever about this technology, but I do not want to get my blood boiling so I will drop this and any Telus related network at my earliest opportunity.

Needless to say I am unable to change my plan or ad data to my plan. Just useless!

M

To add a data-on...you must first add sufficient $$ to Available Funds, then go back and buy the data add-on you want. EZPZ

Re: Horrible experience

Mlequo — Tue, 17 Aug 2021 22:03:38 GMT

Yeah, if only the page would load.

(thanks for trying to help ...)

Re: Horrible experience

hairbag1 — Tue, 17 Aug 2021 22:04:11 GMT

@Mlequo wrote:
Yeah, if only the page would load.

(thanks for trying to help ...)

Use incognito mode, clear cache files and try a different web browser. I'm using Firefox and seems to work for me.

Re: Horrible experience

Mlequo — Tue, 17 Aug 2021 22:05:49 GMT

Again, I have tried all the tricks in the sleeve. My cache is cleared, I tried using Brave, Firefox, Chrome and to no avail.

(thank you for trying to help - I am not ranting at you, )

edited by computergeek541: terms of service

Re: Horrible experience

Anonymous — Tue, 17 Aug 2021 19:52:14 GMT

You can also use the 611 service to buy data. You'll need your 4 digit PIN. You can pay with the pre-registered payment card or buy vouchers.

Re: Horrible experience

esjliv — Tue, 17 Aug 2021 22:06:29 GMT

@Mlequo wrote:
Again, I have tried all the tricks in the sleeve. My cache is cleared, I tried using Brave, Firefox, Chrome and to no avail.

(thank you for trying to help - I am not ranting at you, )

@Mlequo

Sorry this is all very troubling to you. There are usually tricks or steps that can overcome these silly website issues.

I can see this is working on my end.

Can you use a totally different device to access the Change Plan area?

If still issues and you cannot change your plan or addons, contact the Public Mobile Customer Support Agent (CSA)_Team to help you, there are two methods to reach them:

1 - Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower - Use this link to:

Private Message to Public Mobile Customer Support Agents (CSA)

Re: Horrible experience

darlicious — Tue, 17 Aug 2021 20:53:31 GMT

@Mlequo

I have been in your shoes....the pm site is very finicky, loves all of your devices attention not willing to share space with other tabs and wants an air of mystery surrounding it preferring dark mode....

Follow these tips to success...

Clear your browser.
Reboot your device.
Open one tab only.
Use secret/incognito mode.
Chrome, Firefox, Safari or Edge work best.
Change the device you are using to log in.

Using these tips should lead to an error free experience when making a change within your self serve account.

Re: Horrible experience

Banjoman — Wed, 18 Aug 2021 04:43:03 GMT

I have used a VPN on the occasions when I had issues and that seemed to be helpful also.