topic Re: How to port my public mobile phone to Fido? And refund?? in Get Support

How to port my public mobile phone to Fido? And refund??

Mindylau2 — Thu, 06 Jan 2022 08:10:19 GMT

Hi its been over a day and i still am trying to port my public mobile phone over to fido.

Does public mobile take care of this? Or do i need to contact fido only so they can take my phone number??

And what about teh monthly plan i paid? I still have 2.5 weeks of unused minutes and data.. would i get a partial refund from public mobile?

thanks

Re: How to port my public mobile phone to Fido? And refund??

JK8 — Mon, 16 Aug 2021 14:23:01 GMT

@Mindylau2

Contact Fido to port your number over to them. There are no refunds at PM. It is prepaid.

Re: How to port my public mobile phone to Fido? And refund??

will13am — Mon, 16 Aug 2021 14:25:44 GMT

@Mindylau2 , this announcement covers the number porting/transfer process. Generally, the process is initiated from the receiving carrier but acknowledgement of the port is needed on the sending carrier side.

https://productioncommunity.publicmobile.ca/t5/Announcements/Transferring-or-Changing-your-Phone-Number/m-p/652414

Re: How to port my public mobile phone to Fido? And refund??

Dunkman — Mon, 16 Aug 2021 14:26:33 GMT

@Mindylau2

Fido needs to initiate port, but keep your PM SIM card in your phone to receive the confirmation port request text. Since PM is prepaid, no refunds or pro-rating of plans.

https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Re: How to port my public mobile phone to Fido? And refund??

Triguy — Mon, 16 Aug 2021 14:28:11 GMT

You would need to contact Fido to initiate the port. PM will send you a text for you to confirm the port request.

To help protect our customers from fraud, Public Mobile will send you an SMS text message should we receive a request to transfer your mobile phone number to another carrier. This step is designed to protect your account by confirming if the request is genuine or fraudulent.The SMS text will read as follows: Public Mobile message: We’ve received a request to transfer this phone number to another service provider. To approve this request, please reply “Yes”. If you did not request this transfer, please reply “No”. Please note that you must respond within 90 minutes. If we don’t receive a response within this time, the request will be automatically cancelled. For any issues with this number transfer, contact our Porting Team. Thank you.If you have made a request to port your number to another carrier and have not received an SMS from Public Mobile to confirm your request, please open our chatbot via this link. This will put you in touch with our Customer Support Agents who will be able to assist you.

PM is prepaid so you would lose any unused minutes, texts or data.

Re: How to port my public mobile phone to Fido? And refund??

Meow — Mon, 16 Aug 2021 14:30:06 GMT

If you are moving from PM to different provider, different provider has to initiate porting.

You should keep your PM's SIM in your phone to acknowledge porting replying Yes to sent SMS. If you miss that, things will become little bit complicated...

It will take few days to transfer number.

What is the reason leaving PM?

Re: How to port my public mobile phone to Fido? And refund??

Mindylau2 — Mon, 16 Aug 2021 14:30:27 GMT

Thanks for replying

Since I have paid for an entire FULL month with Public Mobile, how do i get back teh PM service so i can use teh remaining 2 weeks??

Re: How to port my public mobile phone to Fido? And refund??

hTideGnow — Mon, 16 Aug 2021 14:32:16 GMT

@Mindylau2 did you get a text from PM asking you to approve the porting out ? did you reply within 90 mins? If not, make sure you still have a PM SIM in a phone and ready to receive Text. Then contact Fido and tell them you missed the text and ask them to re-trigger

Re: How to port my public mobile phone to Fido? And refund??

JK8 — Mon, 16 Aug 2021 14:32:37 GMT

@Mindylau2 wrote:
Thanks for replying

Since I have paid for an entire FULL month with Public Mobile, how do i get back teh PM service so i can use teh remaining 2 weeks??

If you port out your number your account will be closed and you will be unable to use the remaining time.

Re: How to port my public mobile phone to Fido? And refund??

Dunkman — Mon, 16 Aug 2021 14:33:35 GMT

@Mindylau2 wrote:
Thanks for replying

Since I have paid for an entire FULL month with Public Mobile, how do i get back teh PM service so i can use teh remaining 2 weeks??

@Mindylau2

If your port to Fido failed, you probably could just put back your PM SIM card and it should be working.

The problem is that Fido is likely charging you also at the same time. Once you start the porting process to Fido, Fido likely charged you also. Correct?

Re: How to port my public mobile phone to Fido? And refund??

Mindylau2 — Mon, 16 Aug 2021 14:41:04 GMT

Aargh now i feel totally screwed. How would I I know that PM doesn’t offer any refunds ? I have a Fido SIM card now and my original number is still with PM. So I’m wondering if its best to get Fido to port me back to PM so i can finish using my month plan and then switch back?

is this possible?

Re: How to port my public mobile phone to Fido? And refund??

Quigley — Mon, 16 Aug 2021 14:47:53 GMT

Sorry, not possible if original port request was completed successfully. @Mindylau2

Re: How to port my public mobile phone to Fido? And refund??

Mindylau2 — Mon, 16 Aug 2021 14:46:17 GMT

Why?

Re: How to port my public mobile phone to Fido? And refund??

hTideGnow — Mon, 16 Aug 2021 14:54:54 GMT

@Mindylau2 if you have not reply YES to the PM SMS , then port is not completed and you can still use PM service.

HOWEVER, you need to leave enough time for porting. you cannot wait till last day of your PM service and request porting, just in case something goes wrong

Porting require an active account. If you request on the last day of your service and something is not right and it didn't complete on your last date with PM , you will have to pay for a new cycle in order to port your account. Since it is just 2.5 week, I suggest you just complete your porting now. You are paying for Fido service now, too. I dont think you can ask Fido to not count the days until 2.5 weeks later

It is widely known that PM is a prepaid service and no refund for porting in the middle the cycle

Re: How to port my public mobile phone to Fido? And refund??

Mindylau2 — Mon, 16 Aug 2021 14:58:31 GMT

I never received a text message from PM , so i would not have replied YES to PM.

Does that mean the porting was not successful? and I still have my phone number with PM? I cannot make any calls and have no service anymore with PM

Re: How to port my public mobile phone to Fido? And refund??

hTideGnow — Mon, 16 Aug 2021 15:00:04 GMT

@Mindylau2 Yes, the porting was not completed. You will have to call Fido to ask them to re-rigger to porting request

Re: How to port my public mobile phone to Fido? And refund??

Mindylau2 — Mon, 16 Aug 2021 15:02:36 GMT

Thanks for confirming.. so if the porting was not successful is there a way i can go back to PM to finish my plan?

Re: How to port my public mobile phone to Fido? And refund??

hTideGnow — Mon, 16 Aug 2021 15:20:00 GMT

@Mindylau2 are you already paying Fido now? If so, there is really no advantage to delay. I believe as of today, Fido started (just porting not completed) and hence you are paying both Fido and PM

it's your choice, you don't have to tell Fido that porting not completed. You can wait till next week and call Fido and have them re-trigger the porting process (the SMS) then. But you have to make sure you have enough time for porting. Don't wait till last day or two on your PM cycle

Re: How to port my public mobile phone to Fido? And refund??

Mindylau2 — Mon, 16 Aug 2021 16:12:49 GMT

How do i know if public mobile still has my phone number? I never received a text from PM with porting so i couldn’t confirm anything and now i can’t even make calls with my PM number and the sim card

Re: How to port my public mobile phone to Fido? And refund??

hTideGnow — Mon, 16 Aug 2021 16:29:33 GMT

@Mindylau2 Then likely the porting is completed. Put your Fido sim in the phone and see if it is receiving incoming calls. If so, congratulations that your porting was completed.