topic Re: Log in issues in Get Support

Log in issues

Helen77 — Thu, 06 Jan 2022 08:10:15 GMT

I cannot log into my account. I am permanently locked out

Re: Log in issues

JK8 — Tue, 17 Aug 2021 17:44:22 GMT

@Helen77 wrote:
I cannot log into my account. I am permanently locked out

Try the Forgot your password link. Wait 1 hour to try again. The lock should be removed by then.

Re: Log in issues

Helen77 — Tue, 17 Aug 2021 17:45:30 GMT

I have done that. There is a glitch. I left it for days, and it still says locked put when I try

Re: Log in issues

esjliv — Tue, 17 Aug 2021 17:47:16 GMT

@Helen77 wrote:
I cannot log into my account. I am permanently locked out

@Helen77

If what @JK8 suggested is not working try, clearing you browser's history or try a different device.

Remember to check your junk email folder for any response.

If still issues after above, submit a ticket by either the two methods below:

1 - Put in a ticket through SIMon Bot (usually faster method to get in contact with the Public Mobile CSAs) by clicking on the bottom, right chat bubble.
OR
2 - Private message the CSA here (slower method): https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Log in issues

Anonymous — Tue, 17 Aug 2021 17:46:33 GMT

@Helen77 wrote:
I have done that. There is a glitch. I left it for days, and it still says locked put when I try

@Helen77

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.

Here’s how to contact Customer Support Agent by CS_Agent ,and Submit a Ticket

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Service by CS_Agent. Click Here to get started.

or you can send a private message to Customer Service by CS_Agent , by Click Here.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Service by CS_Agent, will Response by private message to you inbox
Check your private message inbox (click on the envelope top right of your screen)

Good Luck

Re: Log in issues

Helen77 — Tue, 17 Aug 2021 17:50:28 GMT

i am permanently locked out. There is a glitch with login. I have reset the password and it says locked out. I have left it’s for weeks and when I return it says the same thing, that I am locked out. This is very frustrating

Re: Log in issues

JK8 — Tue, 17 Aug 2021 17:52:32 GMT

@Helen77

Depending on what you need to do you can call 611 from your phone.

Re: Log in issues

esjliv — Tue, 17 Aug 2021 17:52:46 GMT

@Helen77 wrote:
I cannot log into my account. I am permanently locked out

@Helen77

Just checking...is your account suspended right now?

Do you have any services?

If you have been suspended for over 90 days your account, phone number and any rewards/funds in your account are gone (account is closed).

If within 90 days contact the Customer Support Agents and submit a ticket as in previous post.