topic Re: Texts in Get Support

Texts

Toy — Thu, 06 Jan 2022 08:10:02 GMT

I am not receiving text messages sent from South Africa.

Re: Texts

JK8 — Sat, 14 Aug 2021 06:11:13 GMT

@Toy wrote:
I am not receiving text messages sent from South Africa.

Make sure the caller from South Africa is using this format to text you:

To call Canada from South Africa, dial: 00 - 1 - 10 Digit Mobile Number

Re: Texts

Nezgar — Sat, 14 Aug 2021 06:16:01 GMT

@JK8 wrote:
To call Canada from South Africa, dial: 00 - 1 - 10 Digit Mobile Number

Or they can try +1 tendigits.

Enter + in dialer by holding 0.

Re: Texts

esjliv — Sat, 14 Aug 2021 10:20:32 GMT

@Toy wrote:
I am not receiving text messages sent from South Africa.

Hi @Toy ,

Have they been able to text you previously, or is this all of a sudden?

Are they able to try to text anyone else in Canada successfully? Maybe ask them to try someone else as a test.

Are you sure their plan allows this service?

Re: Texts

Toy — Sat, 14 Aug 2021 12:57:50 GMT

It is my Bank in South Africa so they won’t text someone else. I have a friend in SA and I got him to text me and it was successful. Although on my bank profile the number appears correct I have sent them an email to check if the preceding 00 has been inserted in front of the tel #. I have a funny feeling that this is where the problem is. Thank you for your help I will confirm once the problem is cleared

Re: Texts

softech — Sat, 14 Aug 2021 13:44:13 GMT

@Toy You friend can text you but the bank might not.

When the bank text someone , they use some system to text and it might setup to text to particular numbers only. In your case, it might setup to text to local South African numbers only. It might work, bit might not, depends on the settings of their system.

I think you need to talk to your South African bank and confirm if they will text to international number.

Personally, I have a feeling that their system won't text to Canada

Re: Texts

Toy — Sat, 14 Aug 2021 13:11:04 GMT

I will follow up with the bank. Txs

Re: Texts

esjliv — Sat, 14 Aug 2021 20:40:33 GMT

@Toy wrote:
It is my Bank in South Africa so they won’t text someone else. I have a friend in SA and I got him to text me and it was successful. Although on my bank profile the number appears correct I have sent them an email to check if the preceding 00 has been inserted in front of the tel #. I have a funny feeling that this is where the problem is. Thank you for your help I will confirm once the problem is cleared

Hello @Toy

Would this text from the bank be coming in as a Short Code?

See this thread on Short Codes: https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/What-short-codes-are-supported-by-Public-Mobile/m-p/22650#M2466

Can you try having the bank send you the text through a Fongo or Textnow account phone number?