topic Porting request timed out in Get Support

Porting request timed out

DiHoss — Thu, 06 Jan 2022 08:09:46 GMT

Just signed up for Public Mobile. The text I received to port my number timed out. My old carrier cannot resend the text, they said I have to ask Public to request the port again. How do I do that?

Re: Porting request timed out

dabr — Tue, 17 Aug 2021 00:52:54 GMT

@DiHoss I've private messaged Telus porting number, check the envelope icon top right.

Re: Porting request timed out

esjliv — Tue, 17 Aug 2021 01:00:43 GMT

@DiHoss wrote:
Just signed up for Public Mobile. The text I received to port my number timed out. My old carrier cannot resend the text, they said I have to ask Public to request the port again. How do I do that?

@DiHoss

If issues porting or transferring a number to Public Mobile, you may also submit a ticket here for help: https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1ml7MK2dvkmM37lFcEM7RHEOeep&lang=en&

Re: Porting request timed out

softech — Tue, 17 Aug 2021 01:01:38 GMT

@DiHoss Just called the number as provided by @dabr , the porting team can easily help to re-trigger the text. Just make sure you have the OLD SIM in the phone and ready for the text to resend to your old number. make sure you reply within 90 mins.