topic Phone number in Get Support

Phone number

Teresa6 — Thu, 06 Jan 2022 08:09:33 GMT

Hi,

I just activated my account yesterday and brought my old phone number over. Today I noticed that my number has been changed. Does any one know why this would happen?

Re: Phone number

dabr — Tue, 17 Aug 2021 00:18:49 GMT

@Teresa6 wrote:
Hi,
I just activated my account yesterday and brought my old phone number over. Today I noticed that my number has been changed. Does any one know why this would happen?

@Teresa6 Are you sure the number transfer was completed after activation yesterday? Were you able to make/receive calls/texts with your previous number yesterday? Which provider did you port your number from? If Koodo prepaid or PC prepaid, then that requires PM customer service agents to facilitate. Also did you get a text asking if you've authorized the transfer and responded YES during activation?

You may want to read through this announcement for more information on porting numbers: https://productioncommunity.publicmobile.ca/t5/Announcements/Transferring-or-Changing-your-Phone-Number/m-p/652414

Re: Phone number

darlicious — Tue, 17 Aug 2021 00:28:34 GMT

@Teresa6

What happens when you call your usual number?

Re: Phone number

esjliv — Tue, 17 Aug 2021 01:19:43 GMT

@Teresa6 wrote:
Hi,
I just activated my account yesterday and brought my old phone number over. Today I noticed that my number has been changed. Does any one know why this would happen?

@Teresa6

If issues porting or transferring a number to Public Mobile, submit a ticket here for help: https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1ml7MK2dvkmM37lFcEM7RHEOeep&lang=en&

Alternatively, the slower method, use this link to:

Private Message to Public Mobile Customer Support Agents (CSA)