topic Re: Can't change the plan in Get Support

Can't change the plan

fujiseny — Thu, 06 Jan 2022 08:09:31 GMT

When I log in and try to change the plan, there is no plan available.

I paid for add-on data last Saturday, but it wasn't activated until now.

So now I have no internet connection and can't change any plan.

Does anyone know what happens?

Thank you.

Re: Can't change the plan

JK8 — Mon, 16 Aug 2021 21:38:27 GMT

@fujiseny wrote:
When I log in and try to change the plan, there is no plan available.
I paid for add-on data last Saturday, but it wasn't activated until now.
So now I have no internet connection and can't change any plan.
Does anyone know what happens?

Thank you.

If the plans are not displayed clear browser cache and cookies and open a new window in incognito. You can also try a different browser. The plan change page is glitchy so try again in a few hours.

Re: Can't change the plan

NDesai — Mon, 16 Aug 2021 21:38:54 GMT

@fujiseny Try using Incognito/Private browsing mode. As long as you see the plan details on the overview page, it will work.

Re: Can't change the plan

fujiseny — Mon, 16 Aug 2021 21:40:02 GMT

Thanks for your reply. I've tried several times and also changed the browser, but didn't work.

Re: Can't change the plan

JK8 — Mon, 16 Aug 2021 21:42:41 GMT

@fujiseny wrote:
Thanks for your reply. I've tried several times and also changed the browser, but didn't work.

Wait a couple of hours and try again.

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Re: Can't change the plan

softech — Mon, 16 Aug 2021 21:42:57 GMT

@fujiseny what you meant by you paid the data on Sat but not activated until now?? So, only today you see the data add-ons on your My Addons? But you can't use your data?

Some device has a monthly data limit set and if the limit reached , it will stop any more data consumption. Any chance this happens to you? CHECK your Mobile Data setting on your phone to see if you have such limit set

Re: Can't change the plan

fujiseny — Mon, 16 Aug 2021 21:45:34 GMT

Thanks, I tried Microsoft Edge and it works.

Re: Can't change the plan

Koombassi — Mon, 16 Aug 2021 21:48:41 GMT

@fujiseny @NDesai

I had same issue you're having @fujiseny

However, follow @NDesai suggestion. It works!

Re: Can't change the plan

rowan_m16 — Mon, 16 Aug 2021 21:57:14 GMT

I can't change my plan either. I've been trying for 2 days.

Re: Can't change the plan

Anonymous — Mon, 16 Aug 2021 22:08:31 GMT

@rowan_m16

i suggest you can try it for a different Browser
and do clear cache and cookies for any Browser,

how to clear cache and cookies in microsoft edge browser visit Here

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

for microsoft edge how to update your browser visit Here

and Restart your computer, is will help a lot,

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

Re: Can't change the plan

softech — Mon, 16 Aug 2021 22:03:08 GMT

@rowan_m16 did you try a different browser (Edge, chrome, Firefox)?

or try Incognito mode ,

or try clear cache

finally, also try on another machine or on your phone browser.

hope this helps