topic Re: Plan Expired? in Get Support

Plan Expired?

Koombassi — Thu, 06 Jan 2022 08:09:14 GMT

Is this a normal occurrence a few hours before new cycle begins tomorrow; with a change of Plan $25 to Plan $15?

Do I have full functionality of my current (Epired) Plan until the actual switch?

edited by computergeek541: screenshot removed

Re: Plan Expired?

hTideGnow — Wed, 11 Aug 2021 02:13:38 GMT

This is normal. Plan would start showing expired the night before the actual expiry date.

** you might want to go back to your post , click modify and remove the screenshot. It is a bit too much personal information.

Re: Plan Expired?

esjliv — Wed, 11 Aug 2021 02:13:53 GMT

@Koombassi wrote:
Is this a normal occurrence a few hours before new cycle begins tomorrow; with a change of Plan $25 to Plan $15?
Do I have full functionality of my current (Epired) Plan until the actual switch?

Hi @Koombassi

YES, that is normal if you still have Working Services!

If you still have services? If yes, this could be your account going through the normal renewal process. The SELF SERVE account can say "expired" or "suspended" on the day of or before your plan is due to renew. So if this is the case, ignore these messages on your SELF SERVE account.

FYI - Please remove/edit out your personal info...!!

To edit it, hit the 3 dots at top, right of your post.

Re: Plan Expired?

hTideGnow — Wed, 11 Aug 2021 02:15:53 GMT

@esjliv ~~, you might want to remove the screenshot from your reply quote as well..~~ 🙂

Update: Oops.. you just did .. thanks

Re: Plan Expired?

barndoor — Wed, 11 Aug 2021 13:36:42 GMT

@Koombassi wrote:
Is this a normal occurrence a few hours before new cycle begins tomorrow; with a change of Plan $25 to Plan $15?
Do I have full functionality of my current (Epired) Plan until the actual switch?

You sound surprised . Were you expecting a more logical protocol ?

Maybe if PM is not going to bother fixing it they could at least put a warning on that they don't follow a normal practice at renewal time and customers need to check if they still have service to know if they are still in good standing .

Re: Plan Expired?

hTideGnow — Wed, 11 Aug 2021 13:41:09 GMT

I think OP is good now

Yes, I agree the message is scary, EXPIRED 🙂

Re: Plan Expired?

BlueB — Wed, 11 Aug 2021 13:44:00 GMT

@barndoor

That's a good idea, giving a warning on the "weird stuff" that happens with Public Mobile's service. Thinking about this a bit more, I think the list of warnings would be very long... such as:

Activations may be glitchy
All plans are 30 day cycles, not monthly
Add-Ons require sufficient Account Balance
SIM card orders may take a month
...etc...

Not a bad idea, but I think to keep things "simple" - that's why we have this Community. 🙂

Re: Plan Expired?

Koombassi — Wed, 11 Aug 2021 14:53:56 GMT

@BlueB

For sure all those large red messages get your attention.

And your suggested list of warnings/alerts is a good idea. I think also a current summary describing Add-ons, how to easily purchase them and how the PM system handles the Add-ons (priority). Plus. I think the important piece that for Add-on data; it rolls over every cycle until it's fully consumed; which at that point, purchase again.

Re: Plan Expired?

barndoor — Wed, 11 Aug 2021 17:40:51 GMT

@BlueB wrote:
@barndoor
That's a good idea, giving a warning on the "weird stuff" that happens with Public Mobile's service. Thinking about this a bit more, I think the list of warnings would be very long... such as:
Activations may be glitchy
All plans are 30 day cycles, not monthly
Add-Ons require sufficient Account Balance
SIM card orders may take a month
...etc...

Not a bad idea, but I think to keep things "simple" - that's why we have this Community. 🙂

I guess it depends what you call weird stuff ... I think saying in big red letters that a plan is expired before it actually is, is in a league of it's own in that regard, whether the customer still has service or not . 😉

So you have to have funds IN the account ,you can't just use the credit card on file to buy one ? 🙄

Re: Plan Expired?

hTideGnow — Wed, 11 Aug 2021 17:40:23 GMT

@barndoor wrote:

I think saying in big red letters that a plan is expired before it actually is, is in a league of it's own in that regard, whether the customer still has service or not . 😉

It really should have just say Plan is expiring.

But again, i understand why it said expired. For whatever reason, likely due to the slowness of the system/proess, system has to start flagging expiring accounts before midnight. They should just start this process after midnight.

Re: Plan Expired?

Koombassi — Wed, 11 Aug 2021 17:45:14 GMT

@barndoor

Having money in your account is a safety measure. You may have noticed several posts of recent, where for whatever reason the PM system had issues with the credit card. And now another problem ensued. That’s what I am reading so, for me; I want to have a healthy balance in my account to avoid any credit card issues.

Re: Plan Expired?

barndoor — Wed, 11 Aug 2021 17:48:59 GMT

@hTideGnow wrote:
@barndoor wrote:

I think saying in big red letters that a plan is expired before it actually is, is in a league of it's own in that regard, whether the customer still has service or not . 😉

It really should have just say Plan is expiring.

But again, i understand why it said expired. For whatever reason, likely due to the slowness of the system/proess, system has to start flagging expiring accounts before midnight. They should just start this process after midnight.

Or after the fact if payment fails for some reason !! I can't imagine them missing too many seconds of free service if payment truly fails and going red does nothing to speed up anything but a customer's stress level if they see it .

Re: Plan Expired?

barndoor — Wed, 11 Aug 2021 18:08:01 GMT

@Koombassi wrote:
@barndoor
Having money in your account is a safety measure. You may have noticed several posts of recent, where for whatever reason the PM system had issues with the credit card. And now another problem ensued. That’s what I am reading so, for me; I want to have a healthy balance in my account to avoid any credit card issues.

Yes .. I know and when I commented on it, everyone said that it really was not a significant enough number of issues to worry about carrying a balance ( but a lot of the experienced here do seem to do just that ). At this point I'm not going to carry a balance because that means that I can't leave without leaving a balance behind (kind of negates one of the main selling points of prepaid ) 😉

edited to ad ....give me 12 months here with no issues and maybe I'll reconsider that ...more for addon purposes than anything .

Re: Plan Expired?

esjliv — Wed, 11 Aug 2021 18:02:03 GMT

@barndoor wrote:
@Koombassi wrote:
@barndoor
Having money in your account is a safety measure. You may have noticed several posts of recent, where for whatever reason the PM system had issues with the credit card. And now another problem ensued. That’s what I am reading so, for me; I want to have a healthy balance in my account to avoid any credit card issues.

Yes .. I know and when I commented on it, everyone said that it really was not a significant enough number of issues to worry about carrying a balance ( but a lot of the experienced here do seem to do just that ). At this point I'm not going to carry a balance because that means that I can't leave without leaving a balance behind (kind of negates one of the main selling points of prepaid ) 😉

@barndoor I agree with you 100% on this.

I have yet to have an Autopay failure on my accounts. But if it happens, I will tell ya, I would not hesitate to take it up with the CSAs.