topic Google Chrome & Safari say not connected to internet when on Data but Gmail works? in Get Support

Google Chrome & Safari say not connected to internet when on Data but Gmail works?

roddyjb — Thu, 06 Jan 2022 08:09:03 GMT

This last couple of days, Google Chrome & Safari say no connection with Data turned on. However, Gmail & I-message are still working on Data?

Re: Google Chrome & Safari say not connected to internet when on Data but Gmail works?

BlueB — Tue, 10 Aug 2021 20:25:40 GMT

@roddyjb

That's strange... what about other apps. If you're not connected to wi-fi and only on "3G" Data, do other apps work too? What if you switch Wi-fi on (but turn mobile data off)?

Re: Google Chrome & Safari say not connected to internet when on Data but Gmail works?

hTideGnow — Tue, 10 Aug 2021 20:26:30 GMT

@roddyjb What kind of phone do you have ? you just changed to another phone?

Any chance you have used up your data? Or your device Mobile Data setting might have set a limit and it blocking your data access?

did you try network reset?

Re: Google Chrome & Safari say not connected to internet when on Data but Gmail works?

darlicious — Tue, 10 Aug 2021 20:26:52 GMT

@roddyjb

Maybe uninstall and reinstall them?

Re: Google Chrome & Safari say not connected to internet when on Data but Gmail works?

hTideGnow — Tue, 10 Aug 2021 20:28:46 GMT

@roddyjb And there is no problem at all when using Wifi?

Re: Google Chrome & Safari say not connected to internet when on Data but Gmail works?

roddyjb — Tue, 10 Aug 2021 20:30:12 GMT

I have an Iphone 7

I'm no where near using up my Data

Everything works on WiFi

But when WiFi isn't available this started happening on Data

Re: Google Chrome & Safari say not connected to internet when on Data but Gmail works?

hTideGnow — Tue, 10 Aug 2021 20:31:53 GMT

@roddyjb you have all the latest updates on your iphone 7?

It was working on this phone before and just start having issues? or you just changed to this iphone 7?

Re: Google Chrome & Safari say not connected to internet when on Data but Gmail works?

roddyjb — Tue, 10 Aug 2021 20:33:08 GMT

How does Gmail work but Chrome not work?

Re: Google Chrome & Safari say not connected to internet when on Data but Gmail works?

roddyjb — Tue, 10 Aug 2021 20:34:15 GMT

Yes it was working on this phone till a couple days ago...

Re: Google Chrome & Safari say not connected to internet when on Data but Gmail works?

hTideGnow — Tue, 10 Aug 2021 20:38:00 GMT

@roddyjb did you turn on Cellular data for Safari and Chrome? Iphone can disable specific app on accessing Mobile Data

1) Launch the Settings app on your iOS device.

2) Go to the Cellular preferences pane, scroll down slightly and you’ll begin seeing a list of apps with toggle switches:

Re: Google Chrome & Safari say not connected to internet when on Data but Gmail works?

Anonymous — Tue, 10 Aug 2021 20:54:15 GMT

@roddyjb : Maybe the setting to permit cell data access with each browser got turned off.

Edit: hTideGnow beat me to it

Re: Google Chrome & Safari say not connected to internet when on Data but Gmail works?

BlueB — Tue, 10 Aug 2021 20:47:56 GMT

@roddyjb

Do you have any proxy settings for Chrome/Safari? Double check in case you need to clear those out. How about other apps - games, productivity, etc? Do those still work?

Re: Google Chrome & Safari say not connected to internet when on Data but Gmail works?

darlicious — Tue, 10 Aug 2021 20:39:44 GMT

@roddyjb

Googling it says.....

Soft reset your phone.
Reset your network settings.
Clear cache.
Uninstall and Reinstall chrome.

Basically the same for safari.....

https://www.aiseesoft.com/solution/safari-not-working-on-iphone.html

Did this happen after the latest update?

Re: Google Chrome & Safari say not connected to internet when on Data but Gmail works?

roddyjb — Tue, 10 Aug 2021 20:45:26 GMT

I don't have any idea about Proxy or APN settings

Re: Google Chrome & Safari say not connected to internet when on Data but Gmail works?

darlicious — Tue, 10 Aug 2021 20:46:45 GMT

@BlueB

That post is from 2015 this is a better reference guide from @CalgaryBen .....

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/FYI-iOS-and-APNs/m-p/323118#M24562

Re: Google Chrome & Safari say not connected to internet when on Data but Gmail works?

BlueB — Tue, 10 Aug 2021 20:46:55 GMT

@roddyjb

This is a big question I don't think was answered yet:

Do your other apps work? ...such as games, productivity, etc?

Re: Google Chrome & Safari say not connected to internet when on Data but Gmail works?

hTideGnow — Tue, 10 Aug 2021 20:47:12 GMT

@roddyjb APN shouldn't matter since you are using Mobile Data on some apps, just not all

did you check Cellar Data - per app is enabled or not for Safari and Chrome ?

Re: Google Chrome & Safari say not connected to internet when on Data but Gmail works?

Anonymous — Tue, 10 Aug 2021 20:49:24 GMT

@BlueB : I should know better than to step in on Apple thread. Perhaps older iphones have more details but I don't think the 7 does other than hotspot.

@roddyjb : Apple likes to keep their owners blissfully in the dark about anything under the hood. Just enjoy the shiny paint job and slick ads and leave the technical details to them. 🙂 You have a few things to look at so far. Keep us posted.

Re: Google Chrome & Safari say not connected to internet when on Data but Gmail works?

BlueB — Tue, 10 Aug 2021 20:50:50 GMT

To simplify matters and thanks to @Anonymous and @darlicious (and unlikely it has to do with the mobile network settings), I've cleaned up and removed my APN stuff. 🙂

Re: Google Chrome & Safari say not connected to internet when on Data but Gmail works?

roddyjb — Tue, 10 Aug 2021 20:51:11 GMT

You were right. They were both turned off. They seem to be working now. I certainly didn't turn them off and until your message never even knew that they could be turned off or on.