topic Re: Payment trouble in Get Support

Payment trouble

Joanne-hallett — Thu, 06 Jan 2022 08:08:58 GMT

Can’t make my payment it’s saying I tried to many time

Re: Payment trouble

hairbag1 — Tue, 10 Aug 2021 16:35:47 GMT

@Joanne-hallett wrote:
Can’t make my payment it’s saying I tried to many time

Try paying by dialing 611 with your credit card / debit card. You'll need your PIN.

Re: Payment trouble

softech — Tue, 10 Aug 2021 15:41:24 GMT

@Joanne-hallett try *611 as advised by @hairbag1 and see how it goes.

If you are still unable to do so or you don't know the PIN, can you try another credit card?

Re: Payment trouble

Meow — Tue, 10 Aug 2021 15:41:25 GMT

- What did happen for each failed attempt to pay?

- What message did you get for each failure?

- You could try a hour later with different browser. On PC Edge and Chrome work the best, even though Firefox should work too.

Re: Payment trouble

Yummy — Tue, 10 Aug 2021 15:44:54 GMT

Try to add the credit card into the Self-Serve first.

Then wait 5 mins and call 611 and see if you can load the fund that way.

If funds are loaded, log back onto Self-serve and reactivate the account.

Re: Payment trouble

Anonymous — Tue, 10 Aug 2021 15:46:57 GMT

@Joanne-hallett : How are you going about trying to make the payment? Self-serve? 611? Payment card? Voucher? Instant-Top-up?

Re: Payment trouble

darlicious — Tue, 10 Aug 2021 15:54:06 GMT

@Joanne-hallett

You can only attempt two payments before it locks you out and you just get an error message. Don't try more than 4 times with the same card or it will trigger a fraud lock that ony a CSA can fix. Wait one hour between two attempts. Follow this guideline when making changes in your account.

Clear your browser/cache/cookies ( best w/a glass of milk...lol!😃)
Reboot your device.
Open one tab only.
Use secret/incognito mode.
Chrome, Firefox, Safari or Edge work best ( depending on mobile/laptop/pc)
Still fails then change your device and repeat.

Re: Payment trouble

BlueB — Tue, 10 Aug 2021 16:20:58 GMT

@Joanne-hallett

All very good suggestions here, about re-attempting payment. When using a credit card, make sure to match the number with the billing address to minimize any problems. In the meantime, if you're still having problems, you can always use a voucher in the meantime to Top-up.

Prepaid Vouchers are available from a lot of convenience stores, retail outlets, and even online stores. Popular ones are London Drugs (retail) or Canadian Cell Supplies (online). You can dial 611 with your voucher# if you need to quickly top up without access to Self Serve or your credit card.

Re: Payment trouble

esjliv — Tue, 10 Aug 2021 16:33:33 GMT

@Joanne-hallett wrote:
Can’t make my payment it’s saying I tried to many time

@Joanne-hallett

Are you trying to activate a SIM card?

If so, and your credit card was not charged yet. Back out of the process, and wait an hour to try again.

When you do try again, you could try using this method to activate; click this link to use the: Public Mobile Online Activation Assistance