topic Re: Unable to add credit card AND unable to submit a ticket in Get Support

Unable to add credit card AND unable to submit a ticket

modugnot — Thu, 06 Jan 2022 08:08:53 GMT

CAN SOMEONE PLEASE HELP ME? I have no idea how to contact a moderator because I can't even submit a freaking ticket!! It won't let me verify by account and it's unable to send me a pin. I can't add a credit card to my account for whatever reason. I need to be able to contact a moderator.

Re: Unable to add credit card AND unable to submit a ticket

LEGO — Tue, 10 Aug 2021 15:13:13 GMT

@modugnot

Contact the Customer Support Agent (CSA) by opening a ticket here >

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Unable to add credit card AND unable to submit a ticket

modugnot — Tue, 10 Aug 2021 15:15:11 GMT

I CAN'T SUBMIT A TICKET!!!!

Re: Unable to add credit card AND unable to submit a ticket

LEGO — Tue, 10 Aug 2021 15:18:58 GMT

@modugnot You may also send a private message to a Customer Support Agent (CSA). Here is the > link

Then pay attention to your Community Messages Inbox (an envelop icon top of the page on the right) they will communicate with you through that.

Re: Unable to add credit card AND unable to submit a ticket

softech — Fri, 10 Feb 2023 10:59:42 GMT

@modugnot type this when you are at Chatbot

Start with typing "Submit a ticket", click on "Contact Us", click on "Other" from the choices, click "Click here to submit a ticket" then Follow the prompts to submit a ticket.

(in the screen after , you will be asked to enter Community Login Credentials)

(After you open a ticket successfully with Customer Support Agent, please monitor your Community inbox, envelope on the top right. Customer Support Agent will communicate with you via messaging within Community)

Re: Unable to add credit card AND unable to submit a ticket

modugnot — Tue, 10 Aug 2021 15:23:49 GMT

I just mentioned that I CANNOT submit a ticket!!

Re: Unable to add credit card AND unable to submit a ticket

softech — Tue, 10 Aug 2021 15:26:39 GMT

@modugnot wrote:
I just mentioned that I CANNOT submit a ticket!!

@modugnot What was the error? why you cannot?

If you follow exactly what I asked you to type on the Chatbot in my reply above, you would be able to submit a ticket.

Re: Unable to add credit card AND unable to submit a ticket

softech — Tue, 10 Aug 2021 15:26:04 GMT

@modugnot Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to add credit card AND unable to submit a ticket

modugnot — Tue, 10 Aug 2021 15:38:49 GMT

I was finally able to verify by code. Regardless it doesn't work by account name even with the @ in front.

Re: Unable to add credit card AND unable to submit a ticket

softech — Tue, 10 Aug 2021 15:40:03 GMT

@modugnot so, your issue is fully resolved now?

Re: Unable to add credit card AND unable to submit a ticket

modugnot — Tue, 10 Aug 2021 15:52:12 GMT

Yes thanks so much!

Re: Unable to add credit card AND unable to submit a ticket

BlueB — Tue, 10 Aug 2021 16:23:00 GMT

@modugnot

Great to hear it's resolved. It helps us if you select which post helped you the most as a Solution. Now that the problem is fixed, it might be good to figure out how to submit a Ticket in case of any issues in the future. 🙂

Re: Unable to add credit card AND unable to submit a ticket

esjliv — Tue, 10 Aug 2021 17:03:56 GMT

@modugnot wrote:
CAN SOMEONE PLEASE HELP ME? I have no idea how to contact a moderator because I can't even submit a freaking ticket!! It won't let me verify by account and it's unable to send me a pin. I can't add a credit card to my account for whatever reason. I need to be able to contact a moderator.

@modugnot

@LEGO provided you the 2 methods to contact Public Mobile Customer Support Agents already.

But you can also find these methods in the Public Mobile help articles here as well....keep this for future reference: https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

IF you are having issues adding a credit card in your Self Serve account. Log out of your Self Serve, clear your browser's history, OR try a different device.

Opening a tab in incognito mode helps with issues as well sometimes.

When you get to the Payment TAB, go here to change/update your registered card:

Re: Unable to add credit card AND unable to submit a ticket

pkaraa — Wed, 11 Aug 2021 15:58:01 GMT

Anyone having issue in this regard or any other

use this

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437