topic Re: Payment trouble in Get Support

Payment trouble

Katonkwake — Thu, 06 Jan 2022 08:08:51 GMT

I choose a new plan and it’s not letting me pay it’s says account is topped up but my plan isn’t working, I’m on auto pay today but never went trough.

Re: Payment trouble

softech — Tue, 10 Aug 2021 15:12:17 GMT

@Katonkwake when paying online, instead of paying Amount due , can you select Other (Enter the desired payment amount) and then pay the new plan amount?

Re: Payment trouble

Dunkman — Tue, 10 Aug 2021 16:54:56 GMT

@Katonkwake

If above suggestion does not work, you could try a different web browser, clear cache or incognito mode. The website is finicky at times.

Re: Payment trouble

Anonymous — Tue, 10 Aug 2021 16:57:36 GMT

@Katonkwake

you can Remove your credit card and Logout and

clear cache and cookies for any Browser,

or you can try it for a different Browser

and use a Browser from your computer, is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

for microsoft edge how to update your browser visit Here

and do Restart your computer, is will help a lot,

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

and log in and re entered your credit details,

just make sure your credit card number and your address match the same,

sometime your typing but is a one word or letter or number is a wrong or is missing just make sure for it.

How To Update Or Remove Your Payment Card

To update or remove your credit or Visa debit card details,

1. sign in to Self-Serve. Once signed in,

2. click on the ‘Payment’ tab,

then scroll to the bottom of the page and select ‘Manage my card’.

you will have the option to either select ‘Replace this card’, or ‘Remove this card’.

You will need to review and confirm this change to your account,

and if still not fix it please you Have To Submit a Ticket To Customer Support Agent by CS_Agent,

Only one way to solve your issue , explanation to Customer Support Agent by CS_Agent,

and the are nice service Team the will help you 100%.

Here’s how to contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Service by CS_Agent. Click Here to get started.

or you can send a private message to Customer Service by CS_Agent, by Click Here.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Good Luck

Re: Payment trouble

darlicious — Tue, 10 Aug 2021 17:05:33 GMT

@Katonkwake

Log in. Go to the plans or usage page and click on the lost/stolen feature. Suspend your service. Log out/in. Resume your service. Your plan services should be working. Reboot your phone. Check your payment history to see if your plan amount has been charged.

Edit: After you add a top up to your account balance by choosing "other amount". Add $1 more than you owe.

Re: Payment trouble

BlueB — Tue, 10 Aug 2021 17:05:03 GMT

@Katonkwake

All great suggestions here, but the details of your problem are a bit unclear. Have you had trouble with AutoPay before? When you want to get that going again, try a manual $1 top-up to make sure Public Mobile can pickup payment when needed. 🙂

Re: Payment trouble

esjliv — Tue, 10 Aug 2021 17:08:26 GMT

@Katonkwake wrote:
I choose a new plan and it’s not letting me pay it’s says account is topped up but my plan isn’t working, I’m on auto pay today but never went trough.

@Katonkwake

It is sounding like to me, that you just activated?

Try one or more of the below:

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reset network settings

*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

If you have already been a Public Mobile customer and your plan is suspended but no funds are saying owning, try topping up your account with $1, then see if you get the option to resume/activate services.

Re: Payment trouble

darlicious — Tue, 10 Aug 2021 17:08:34 GMT

@BlueB

If the OP chose a higher priced plan this is a known glitch of the autopay system to read the lower priced plan as insufficient funds and fail. A manual top up to cover the new plan amount is recommended when upgrading your plan.

Re: Payment trouble

BlueB — Tue, 10 Aug 2021 17:37:32 GMT

@darlicious

What... a glitch exists? ....lol...another glitch. That's too bad to hear but good to know, thanks! 🙂