topic Re: Double payment in Get Support

Double payment

Idowu — Thu, 06 Jan 2022 08:08:48 GMT

I paid my monthly subscription twice in error and I need it to be reversed.

Thanks.

Re: Double payment

Triguy — Tue, 10 Aug 2021 11:17:06 GMT

You would be better off to leave the credit to be used for your next payment.

If you want to reverse the payment then contact a customer support agent.

Here’s when and how to contact our Customer Support Agents:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Double payment

esjliv — Tue, 10 Aug 2021 11:23:20 GMT

@Idowu wrote:
Hi

I paid my monthly subscription twice in error and I need it to be reversed.

Thanks.

@Idowu

Are you looking at your credit card charges?

If so, are these perhaps two 'pending' charges on your card...maybe one will drop away after they are authorized?

If these are both authorized charges, then the easier path is to leave the extra funds in your Available Funds and that amount will be used up first to pay your next renewal.

You can ask for a refund but it may take just as long as your next renewal.

Re: Double payment

carlaspapa — Tue, 10 Aug 2021 13:41:38 GMT

@Idowu

Just leave it to pay for next month refunds take three or four weeks most of the time.

Re: Double payment

Anonymous — Tue, 10 Aug 2021 16:55:21 GMT

@Idowu

sign in to Self-Serve, to review your account, if you found at Available Funds: $ !! has the amount left,
leave it for next bill cycle the will take it from there automatically,

Only one way to solve your issue , explanation to Customer Support Agent by CS_Agent,

and the are nice service Team the will help you 100%.

you Have To Submit a Ticket To Customer Support Agent by CS_Agent,

Here’s how to contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Service by CS_Agent. Click Here to get started.

or you can send a private message to Customer Service by CS_Agent, by Click Here.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Service by CS_Agent, will Response by private message to you inbox
Check your private message inbox (click on the envelope top right of your screen)

Good Luck