topic Re: Call history in Get Support

Call history

OlekKrut3385 — Thu, 06 Jan 2022 08:08:38 GMT

Since October 2020, my Public Mobile Account will no longer exist ( changed the phone operator). How can I get access to my call history for the period of using Public Mobile? Thanks

Re: Call history

hairbag1 — Sun, 15 Aug 2021 17:04:47 GMT

@OlekKrut3385 wrote:
Since October 2020, my Public Mobile Account will no longer exist ( changed the phone operator). How can I get access to my call history for the period of using Public Mobile? Thanks

You can't if your account is no longer Active.

Re: Call history

softech — Sun, 15 Aug 2021 17:09:31 GMT

@OlekKrut3385 wrote:
Since October 2020, my Public Mobile Account will no longer exist ( changed the phone operator). How can I get access to my call history for the period of using Public Mobile? Thanks

@OlekKrut3385 is there any big reason why you need your call history from that far back? Like it is requested by the police or so?

Re: Call history

will13am — Sun, 15 Aug 2021 17:22:12 GMT

@OlekKrut3385 , you could try sending a private message to the customer support agents to see if your account information is still available in the history files.

Re: Call history

OlekKrut3385 — Sun, 15 Aug 2021 18:55:09 GMT

CRA requires it ☹️

Re: Call history

softech — Sun, 15 Aug 2021 19:02:57 GMT

@OlekKrut3385 isn't that CRA would just ask for the invoice proof instead of actual call history?

You can message PM Customer Support Agent for invoice copy. Many people done it before for tax purpose. They will do it for Active account, not sure about cancelled accounts

But if you want details Call history, I am not sure if they will provide. Again, try asking them as well. Nothing to loss