topic Re: Group Text not working on new PM account in Get Support

Group Text not working on new PM account

SharleneQC — Thu, 06 Jan 2022 08:08:36 GMT

I switched from Speakout to Public Mobile yesterday and am having trouble receiving group texts. I'm on an iPhone 8 with a $25/monthly plan. After months of coordinating rides on a group text, the group text ability disappeared a few days ago when my Speakout plan changed from a monthly plan to a pay-as-you go plan. I could still send/receive individual texts but only view older texts in the group from before the plan changed. After switching to Public Mobile I can send texts to the group again (which other members see) but I don't see any texts they send. Short summary: Sending/receiving individual texts is working fine. Sending texts to a preexisting group text is working fine. But I don't see any new texts from others in the group.

Re: Group Text not working on new PM account

hairbag1 — Mon, 09 Aug 2021 21:16:15 GMT

@SharleneQC...make sure none of the numbers have been "blocked" on your phone.

Re: Group Text not working on new PM account

SharleneQC — Mon, 09 Aug 2021 21:29:19 GMT

None of my contacts in the group text have been blocked. They are able to send me individual texts. And they're sending group texts. But I can't see their texts in the group text (just the ones I send).

Re: Group Text not working on new PM account

hairbag1 — Mon, 09 Aug 2021 21:51:10 GMT

@SharleneQC...have them re-add your number to the group list. Maybe it got lost in the shuffle when you came to PM.

My group text works just fine. Sounds like your just needs "fine-tuning".

Welcome to PM.

Re: Group Text not working on new PM account

softech — Mon, 09 Aug 2021 23:08:55 GMT

@SharleneQC After porting, it is normal that calls and texts from some mobile providers and some systems would take a day or two before know the new "home" of your phone number. You can wait for another day or two to see how it goes.

Re: Group Text not working on new PM account

Luddite — Mon, 09 Aug 2021 23:47:11 GMT

@SharleneQC Try:

Turning iMessage & FaceTime off, wait 5 minutes and turn on; will force update of Apple servers
ensuring optimum message settings: IMessage, Send as SMS, MMS, Group messaging, all ON
confirming Send&Receive show your phone number and Apple ID email
going to Settings >> General >> About: if a carrier update is offered install it

Re: Group Text not working on new PM account

SharleneQC — Tue, 10 Aug 2021 17:02:38 GMT

Thanks for the welcome. They still see me in the group chat. They're unable to remove or add me. They've tried to create smaller groups with me in it but I'm still don't get the new group texts. I see texts sent to my phone individually, but I don't see any texts sent to a group I'm in (but I can send texts to the group which everyone can see).

Re: Group Text not working on new PM account

SharleneQC — Tue, 10 Aug 2021 17:04:23 GMT

Thanks. I hope you're right. Everything else seems to be working now which is good.

Re: Group Text not working on new PM account

SharleneQC — Tue, 10 Aug 2021 17:06:08 GMT

Thanks for this very thorough reply. I stepped through each of these items this morning. All was as described (including the new carrier update). Still not seeing group texts (but can send them).

Re: Group Text not working on new PM account

BlueB — Tue, 10 Aug 2021 17:08:15 GMT

@SharleneQC

Which app did you send/receive Group Texts before your ported? If you have one of these group members text you directly (separately outside the group), does it work?

I would ask them to remove, then re-add you to the group to see if that helps. Let us know how it goes!

Re: Group Text not working on new PM account

softech — Tue, 10 Aug 2021 17:11:43 GMT

@SharleneQC Try turning on our Mobile Data and see if messages come in.

Also, check if Group Messaging is turned on

Go to Settings and select Messages.
Find the SMS/MMS section and tap on Group Messaging to activate.

Re: Group Text not working on new PM account

SharleneQC — Tue, 10 Aug 2021 17:20:44 GMT

I'm sending through the Messages app. All four group members are able to send me individual texts. They've all sent texts to the group text (visible on their phones, not on mine), and they can all see my texts in the group text.

I started a new group with the same members, sent a text and it appeared in the old group and I couldn't see the replies. They've started new groups with me in it and sent test texts but I can't see them. No problem with individual texts, or my outgoing group texts. Still a problem with incoming group texts.

Re: Group Text not working on new PM account

SharleneQC — Tue, 10 Aug 2021 17:21:58 GMT

Sorry, forgot to add they've attempted to remove and re-add my name but were not able to remove. So they made a new group. Same problem.

Re: Group Text not working on new PM account

BlueB — Tue, 10 Aug 2021 17:36:29 GMT

@SharleneQC

I see you're using an iPhone 8 - were you using this same phone before you switched? Or, did you switch phones when you switched providers? (If you switched phones... power on the old phone and connect it to wifi - do any of those messages come through?)

Re: Group Text not working on new PM account

SharleneQC — Tue, 10 Aug 2021 17:39:47 GMT

Not sure what's meant by "Turn on our Mobile Data". I have a $25/month plan which includes data and have used about 50 MB so far. I don't see settings on the PM site to turn on.

Yes, Group Messaging is activated.

Re: Group Text not working on new PM account

softech — Tue, 10 Aug 2021 17:40:14 GMT

@SharleneQC can you open a ticket with Apple? I found another thread in another forum that Apple support will review the log and advise (the other issue was about iPhone 12 not getting Group Chat on T-Moble, the was about turning off Wifi calling. That won't affect us as PM does not have that... but maybe Apple Support can advise)

Re: Group Text not working on new PM account

SharleneQC — Tue, 10 Aug 2021 17:42:00 GMT

Same phone during the switch. Group text problem began a few days ago when my Speakout plan reverted to a pay-as-you-go plan. Switched to PM after verifying with a friend that group texts worked for him. Alas, they don't work for me (yet).

Re: Group Text not working on new PM account

Luddite — Tue, 10 Aug 2021 19:10:49 GMT

@SharleneQC Check out the Helpful posts in this thread: https://discussions.apple.com/thread/6616735

Re: Group Text not working on new PM account

SharleneQC — Tue, 10 Aug 2021 22:39:20 GMT

This link addresses a problem of multiple threads appearing with group chat. It's from 2014 and the fix they recommend for those ios7 and 8 phones doesn't look the same on my ios14.6 phone. My phone recognizes the thread, and even merges chats when I make a separate group.

Re: Group Text not working on new PM account

SharleneQC — Wed, 11 Aug 2021 00:44:47 GMT

As of 8PM there are incoming group texts. A friend asked if I'd shut down and restarted the phone (previously done twice). Third time was the charm! Closed out of all apps. Shut down both the computer and the phone and let them sit a good long time before restarting. Problem fixed! Don't know why it worked but it did.