topic Re: pre-authorized payment in Get Support

pre-authorized payment

gordanai — Thu, 06 Jan 2022 08:08:31 GMT

I tried to register for pre-registered payment, but I am constantly getting a message that the transaction was not approved by the card issuer. I contacted the bank they said that the transaction is approved on their end, but not from Public Mobile. And now?

Re: pre-authorized payment

Anonymous — Mon, 09 Aug 2021 19:29:06 GMT

@gordanai

you can Remove your credit card and Logout and

clear cache and cookies for any Browser,

or you can try it for a different Browser

and use a Browser from your computer, is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

for microsoft edge how to update your browser visit Here

and do Restart your computer, is will help a lot,

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

and log in and re entered your credit details,

just make sure your credit card number and your address match the same,

sometime your typing but is a one word or letter or number is a wrong or is missing just make sure for it.

How To Update Or Remove Your Payment Card

To update or remove your credit or Visa debit card details,

1. sign in to Self-Serve. Once signed in,

2. click on the ‘Payment’ tab,

then scroll to the bottom of the page and select ‘Manage my card’.

you will have the option to either select ‘Replace this card’, or ‘Remove this card’.

You will need to review and confirm this change to your account,

and if still not fix it please you Have To Submit a Ticket To Customer Support Agent by CS_Agent,

Only one way to solve your issue , explanation to Customer Support Agent by CS_Agent,

and the are nice service Team the will help you 100%.

Here’s how to contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Service by CS_Agent. Click Here to get started.

or you can send a private message to Customer Service by CS_Agent, by Click Here.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Good Luck

Re: pre-authorized payment

BlueB — Mon, 09 Aug 2021 19:37:54 GMT

@gordanai

Just to check - you're referring to AutoPay, right? Have you completely removed the payment method before re-adding it? What triggers that message? Be sure that the billing address matches and that all your information is correctly filled in. What happens if you try another payment card?

You can always use vouchers in the meantime. After adding a card, you can manually do a $1 top-up to see if that's successful or not. If you can provide us with more info, we may have a better idea what else is going on.

Re: pre-authorized payment

softech — Mon, 09 Aug 2021 19:56:25 GMT

@gordanai is the credit card already setup on the system? did you try a manual payment using the card you registered on the system and did it work?

Re: pre-authorized payment

dabr — Mon, 09 Aug 2021 20:16:06 GMT

@gordanai wrote:
I tried to register for pre-registered payment, but I am constantly getting a message that the transaction was not approved by the card issuer. I contacted the bank they said that the transaction is approved on their end, but not from Public Mobile. And now?

@gordanai What payment card are you trying to register for autopay?

In addition to MC, Visa and Amex, you can also use Debit Visa/Debit MC (BMO) but a regular bank debit card will not work as a payment card.

Re: pre-authorized payment

hairbag1 — Mon, 09 Aug 2021 20:54:23 GMT

@gordanai...what flavour of credit card / debit card are you trying to register ?

edit...like @dabr already asked 🤓