topic Re: Can in Get Support

Can

Sarahmulder79 — Thu, 06 Jan 2022 08:08:31 GMT

Can anyone up me out with my new sim card and active I buy a new sim card

Re: Can

Triguy — Sun, 15 Aug 2021 16:29:45 GMT

Follow the steps to activate your account.

https://publicmobile.ca/en/on/portal/activation

Re: Can

Sarahmulder79 — Sun, 15 Aug 2021 16:30:38 GMT

I don't have money do lost order G2013-D

248248 is 04/12/2021 that when it say deviled to me but I never got it

Re: Can

Anonymous — Sun, 15 Aug 2021 16:35:20 GMT

@Sarahmulder79 : Try not to cross-post your different threads.

Are you wanting to replace your SIM on an existing account? Or start a new account?

Re: Can

softech — Sun, 15 Aug 2021 16:36:39 GMT

@Sarahmulder79 yes, we are trying to understand your situation in your other post about the lost order.

honest, I think if you need the service , you should get a SIM card first, get a used phone or a phone from friends/relatives. It will take sometime to settle your lost phone situation.

Re: Can

esjliv — Mon, 16 Aug 2021 01:05:33 GMT

@Sarahmulder79 wrote:
I don't have money do lost order G2013-D
248248 is 04/12/2021 that when it say deviled to me but I never got it

@Sarahmulder79

From what I gather, you ordered a Public Mobile SIM card from Public Mobile.

And 248248 is your order number?

Go to this link and enter the order number, then the postal code it was to be delivered to for tracking purposes https://www.canadapost-postescanada.ca/track-reperage/en#/home

April 12th is a long time.

Contact the Customer Support Agents to ask them to send you another one.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 - Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower - Use this link to:

Private Message to Public Mobile Customer Support Agents (CSA)