topic Re: Number Change in Get Support

Number Change

B20 — Thu, 06 Jan 2022 08:08:29 GMT

I have an account and I've had the same number for at least over a year. I have tried to change my phone number today and it always says, "Number change failed." How do I get a new number?

Re: Number Change

hairbag1 — Sun, 15 Aug 2021 16:02:53 GMT

@B20 wrote:
I have an account and I've had the same number for at least over a year. I have tried to change my phone number today and it always says, "Number change failed." How do I get a new number?

Usually, just log in to your account...then right side of page (My Profile) look for Change number.

I'd keep trying until you're successful.

Re: Number Change

softech — Sun, 15 Aug 2021 16:04:07 GMT

@B20 It could be just a browser issue.

did you try a different browser (Edge/Chrome/Firefox).

Or you can also try Incognito/InPrivate Mode.

Or you can clear cache.

If none of those work, try a different computer

Re: Number Change

Triguy — Sun, 15 Aug 2021 16:27:18 GMT

You can change your phone number up to 4 times every 30 days after you’ve activated. To change or transfer your number after activation, go to your Self Serve Account here and:

Select the “Plans and Add ons” tab
Click on “Change Phone Number”
Then, you can choose to select a new phone number or to transfer a wireless or wireline number from another provider.