topic Re: Data in Get Support

Data

Mikepvg — Thu, 06 Jan 2022 08:08:11 GMT

Paid for next month of service but data did not start at zero it just stopped

Re: Data

Anonymous — Sun, 08 Aug 2021 19:38:26 GMT

when you sign in to Self-Serve, to view your account.and go to My Data and Add-ons to see what data you currently have left,,, !!

Re: Data

softech — Sun, 08 Aug 2021 19:46:59 GMT

when is supposed to be the next cycle paid date?

if you have used up your data but cycle is not done yet, you cannot renew early to start next cycle earlier by paying the fee now. You have to open ticket with CS Agent to have them help you renew your plan early.

you can also buy extra data addOn for use now.. the data added will start now. they are non expiring,

Re: Data

darlicious — Sun, 08 Aug 2021 19:52:58 GMT

@Mikepvg

What plan are you on? When is your renewal?

Re: Data

popping — Sun, 08 Aug 2021 20:02:02 GMT

@Mikepvg wrote:
Paid for next month of service but data did not start at zero it just stopped

Check the amount of available fund in your account. If the available fund is equal or great than what the fund you added, you had not done anything to get more data. Now you need to decide what you want to get more data.

Options to get more data:
1. If your current data limit does not meet your 30 days' need, you may change a plan with more data. You can change the plan from self-serve. You get your data back immediately with plan change. Login to your account. Select the Plan and add-ons tab and click on the Change Plan button.
2. If you want to renew the same plan early, you need to create a support ticket using the Chat button at the bottom right corner. CSA wait time is couple hours to 2 days. If your next renewal date is up to 2 days away, you may just on data diet for a few days until after renewal.
3. You can buy data add-ons $15 1GB data or $5 200MB data. Expensive option. This is a good option if you need a small amount of data occasionally. Data add-on does not have expiry date. Unused add-on data will be rolled over to next cycle.

Please note that there is no refund of the unused days of your current billing cycle if (option 2) you renew your plan early with CSA assistant OR

(option 1) change plan now.