topic Re: Started service 9 days ago, no incoming calls, no texts, caller hears no rings, goes to voice ma in Get Support

Started service 9 days ago, no incoming calls, no texts, caller hears no rings, goes to voice mail

LouiseKunkel — Thu, 06 Jan 2022 08:07:56 GMT

No recording on voice mail. Only out going calls work. Can't find tech support phone number or link. 611 was no help.

Thanks for your help.

Re: Started service 9 days ago, no incoming calls, no texts, caller hears no rings, goes to voice ma

will13am — Sat, 07 Aug 2021 23:30:18 GMT

@LouiseKunkel , did you submit a number port as part of the sign up. If so, please familiarize yourself with the number transfer process and follow the steps to complete it.

https://productioncommunity.publicmobile.ca/t5/Announcements/Transferring-or-Changing-your-Phone-Number/m-p/652414

Re: Started service 9 days ago, no incoming calls, no texts, caller hears no rings, goes to voice ma

Anonymous — Sat, 07 Aug 2021 23:35:37 GMT

@LouiseKunkel : Did you attempt to transfer your number from another provider? If so then you needed to leave the old SIM in to confirm the transfer. Now you'll need to contact 1877totelus to restart the transfer.

You should be able to do outgoing texts though.

Edit: And put the old SIM back in. Is your old service still working?

Re: Started service 9 days ago, no incoming calls, no texts, caller hears no rings, goes to voice ma

softech — Sat, 07 Aug 2021 23:31:56 GMT

@LouiseKunkel did you request a porting (keeping old number from another carrier)? It could be a stuck port.

also, the voicemail it goes to , is that Public Mobile voicemail or voicemail from your previous courie?

Re: Started service 9 days ago, no incoming calls, no texts, caller hears no rings, goes to voice ma

LouiseKunkel — Sat, 07 Aug 2021 23:38:33 GMT

Started service July 30 at Public store, found phone was locked by Freedom/Wind, phone unlocked by same store Aug.3. Phone number transferred by same store and tested, (phone rang) Aug.3. Don't understand what porting is, I guess that is what the store did.

Re: Started service 9 days ago, no incoming calls, no texts, caller hears no rings, goes to voice ma

Anonymous — Sat, 07 Aug 2021 23:42:21 GMT

@LouiseKunkel : Port = transfer. But you still need to confirm it. Did you?

Re: Started service 9 days ago, no incoming calls, no texts, caller hears no rings, goes to voice ma

LouiseKunkel — Sat, 07 Aug 2021 23:42:51 GMT

Kept the old number, if I call my cell phone from another phone there is no ring and my original voice message comes on for the voice mail right away. It does not record.

Re: Started service 9 days ago, no incoming calls, no texts, caller hears no rings, goes to voice ma

LouiseKunkel — Sat, 07 Aug 2021 23:43:53 GMT

No out going or incoming texts.

Re: Started service 9 days ago, no incoming calls, no texts, caller hears no rings, goes to voice ma

LouiseKunkel — Sat, 07 Aug 2021 23:45:13 GMT

It was all done at the Pubic store...He did a test call and it rang.

Re: Started service 9 days ago, no incoming calls, no texts, caller hears no rings, goes to voice ma

Anonymous — Sat, 07 Aug 2021 23:45:51 GMT

@LouiseKunkel : I think you need to call the number I gave earlier and get them to fix it. You'll need the old SIM back on to do the confirm.

Re: Started service 9 days ago, no incoming calls, no texts, caller hears no rings, goes to voice ma

LouiseKunkel — Sat, 07 Aug 2021 23:46:55 GMT

Re: Started service 9 days ago, no incoming calls, no texts, caller hears no rings, goes to voice ma

LouiseKunkel — Sat, 07 Aug 2021 23:47:57 GMT

I Started service July 30 at Public store, found phone was locked by Freedom/Wind, phone unlocked by same store Aug.3. Phone number transferred by same store and tested, (phone rang) Aug.3. Don't understand what porting is, I guess that is what the store did.

Re: Started service 9 days ago, no incoming calls, no texts, caller hears no rings, goes to voice ma

LouiseKunkel — Sat, 07 Aug 2021 23:53:52 GMT

Thanks, replying to this forum is confusing. Sorry if I replied the same thing too many times. I was looking for my reply to each person and did not see it.

Re: Started service 9 days ago, no incoming calls, no texts, caller hears no rings, goes to voice ma

LouiseKunkel — Sat, 07 Aug 2021 23:57:06 GMT

How do I contact 1877totelus on a cellphone?

Re: Started service 9 days ago, no incoming calls, no texts, caller hears no rings, goes to voice ma

LouiseKunkel — Sun, 08 Aug 2021 00:11:30 GMT

Thanks will call #. The phone still works with the old sim card.

Re: Started service 9 days ago, no incoming calls, no texts, caller hears no rings, goes to voice ma

Anonymous — Sun, 08 Aug 2021 00:21:39 GMT

@LouiseKunkel : Right. So the transfer didn't complete properly. When it does and you confirm the text then the old account will close.

Re: Started service 9 days ago, no incoming calls, no texts, caller hears no rings, goes to voice ma

LouiseKunkel — Sun, 08 Aug 2021 00:32:42 GMT

Thanks

Re: Started service 9 days ago, no incoming calls, no texts, caller hears no rings, goes to voice ma

softech — Sun, 08 Aug 2021 02:08:11 GMT

@LouiseKunkel

Call the porting support team, they will need to re-trigger the text to your old SIM (Freedom) and you need to reply YES within 90 mins. Once that part is done, you should get incoming calls within 2 hours. You have the Porting team number already?

Re: Started service 9 days ago, no incoming calls, no texts, caller hears no rings, goes to voice ma

darlicious — Sun, 08 Aug 2021 02:16:47 GMT

@softech

The 1-877 number reaches the telus porting department the 1-844 number we have been giving out is actually the koodo porting department. Both do the same thing.

@LouiseKunkel

Make sure you have your freedom account # for the porting department.

Re: Started service 9 days ago, no incoming calls, no texts, caller hears no rings, goes to voice ma

Nezgar — Sun, 08 Aug 2021 08:11:02 GMT

@LouiseKunkel wrote:
It was all done at the Pubic store...He did a test call and it rang.

It probably rang when the store rep called because he's calling from another phone on the same network (Telus Mobility, Koodo, or Public Mobile). A call from any other network should still end up at Freedom until the port succeeds.

Good luck with the porting dept, and remember to put your Freedom SIM back in for this process to receive and reply to the confirmation text. When the port succeeds, the freedom SIM will stop working. Then you can switch back to the PM SIM.