topic Re: Broken back in Get Support

Broken back

Frankileng — Thu, 06 Jan 2022 08:07:52 GMT

I have an iPhone 8 with a glass back is it able to be repaired? if so would it be under warranty?

Re: Broken back

Triguy — Sat, 14 Aug 2021 14:47:08 GMT

Was your phone purchased from PM ?

If your mobile phone is damaged due to neglect or abuse, it will not be covered under the 1-year Certified Pre-Owned warranty.Some examples or physical damage include:

Broken LCD screen
Broken flip
Damage to housing
Broken charging port
Warped internal components
Bent / cracked main board

Check https://mobileklinik.ca or if there is no mobilelink location in your area then contact a Telus store.

https://www.publicmobile.ca/en/on/get-help/articles/phone-warranty-returns-repairs

Re: Broken back

Anonymous — Sat, 14 Aug 2021 15:43:44 GMT

@Frankileng

warranty for 1-year

iphone warranty check Here and Enter your serial number,

Re: Broken back

mimmo — Sat, 14 Aug 2021 15:49:55 GMT

A. Rocken glass screen will not be covered under any warranty from PM.

Many malls I have seen have mobile repair shops. What city are you in. I'm sure members will be happy to find you a place to get it fixed.

Re: Broken back

Yummy — Sat, 14 Aug 2021 16:06:35 GMT

I doubt any manufacturer will cover broken backs or screens.

It will be considered user's fault as it has nothing to do with product malfunction.

If you bought your phone with credit card you might look into CC coverage. They might cover damages or loss/theft.

Re: Broken back

darlicious — Sat, 14 Aug 2021 17:26:54 GMT

@Frankileng

This unlikely to be covered under warranty but is certainly repairable. If it just the back, glasses that is cracked the average price of the repair is between $50 to $99. As mentioned you may have device insurance if you purchased the phone with usually a premium credit card such as RBC's infinite avion visa card. Check your card's insurance details.

Re: Broken back

hTideGnow — Sat, 14 Aug 2021 21:51:02 GMT

@Frankileng if you are paying for the repair, you can check with local mobile shops. Or if you ask PM, they will ask you to visit MobileKlinik as it is owned by Telus.