topic Re: Poor Reception started in the past 2-3 months in Get Support

Poor Reception started in the past 2-3 months

paulkdavison — Thu, 06 Jan 2022 08:07:39 GMT

I'm having very poor reception issues on Telephone Rd. in Cobourg. I never had issues until about 2-3 months ago. I'm having issues connecting to calls (making them) and when they do connect with the other person, I can hear them just fine but they tell me I sound like a robot or can't hear me at all. If I walk out the front door to the end of my driveway I can get a connection but that is very annoying to do and shouldn't be necessary. Can anyone give me some insight? Even some bell users have had issues making calls at my location. Anyone know if a tower is down or something of that nature? Thanks.

Re: Poor Reception started in the past 2-3 months

Anonymous — Fri, 06 Aug 2021 17:39:43 GMT

@paulkdavison

do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,

and do again Rebooting your phone means to turn off your phone and turn it back on again.

Re: Poor Reception started in the past 2-3 months

darlicious — Fri, 06 Aug 2021 17:41:43 GMT

@paulkdavison

Try forcing your phone in to 3G only. Calls are on the 3G network and telus has been upgrading.

What is the make and model of your phone?

Re: Poor Reception started in the past 2-3 months

paulkdavison — Fri, 06 Aug 2021 18:10:04 GMT

Samsung Galaxy S20+

Re: Poor Reception started in the past 2-3 months

Anonymous — Fri, 06 Aug 2021 18:16:01 GMT

@paulkdavison

you can try selecting the network to "3G ONLY"

for android visit Here ,

and do again Rebooting your phone

Re: Poor Reception started in the past 2-3 months

paulkdavison — Fri, 06 Aug 2021 18:29:31 GMT

Thank you for all your help but neither of these options has worked. Restarting nor pulling the sim card and re inserting it worked. So far I still cannot make a call at my house

Re: Poor Reception started in the past 2-3 months

darlicious — Fri, 06 Aug 2021 18:38:01 GMT

@paulkdavison

Hmmm.....in the short term you could download fongo which works in WiFi and mobile data and use your call forwarding for your pm number when it can't ring thru so you will then get your calls on your fongo number.

Re: Poor Reception started in the past 2-3 months

Anonymous — Fri, 06 Aug 2021 18:44:05 GMT

@paulkdavison wrote:
Thank you for all your help but neither of these options has worked. Restarting nor pulling the sim card and re inserting it worked. So far I still cannot make a call at my house

@paulkdavison

maybe your area issue and you have to test your SIM card on another device,
and also you have to test your device different area to see the same issue or not

Re: Poor Reception started in the past 2-3 months

darlicious — Fri, 06 Aug 2021 18:49:52 GMT

@paulkdavison

You have good coverage by bell....maybe they are upgrading their towers in the area?

https://www.ertyu.org/steven_nikkel/cancellsites.html?lat=44.007571&lng=-78.241453&zoom=13&type=Roadmap&layers=a&pid=0

Re: Poor Reception started in the past 2-3 months

darlicious — Fri, 06 Aug 2021 18:58:27 GMT

@paulkdavison

Here is a link to @Nezgar 's informative posts on call forwarding for the work around while we figure out the issue. Normally what you are describing would occur be a use you lose one of the two 3G bandz ( the one that penetrates buildings better I can't remember which one?!!) Or a condo went up between you and the tower.....

Maybe @sheytoon can shed some light on This?

Re: Poor Reception started in the past 2-3 months

paulkdavison — Fri, 06 Aug 2021 18:58:58 GMT

Yeah agreed....coverage should be great. But for some reason I cant make a call at my house and within about 100 feet of my house....if I walk to the end of the driveway near the road it works great.

Re: Poor Reception started in the past 2-3 months

paulkdavison — Fri, 06 Aug 2021 19:03:43 GMT

I see. Thank you very much for this help. I really want to stay with PM but if the only way I can make calls from my house is to switch to a provider that can make wifi calls, then I gotta do what I gotta do. Either way....thank you for the help. Please let me know if you come up with anything else.

Re: Poor Reception started in the past 2-3 months

darlicious — Fri, 06 Aug 2021 19:26:52 GMT

@paulkdavison

PM will be getting voLTE calling eventually but as far as I have searched I can't find any mention of 3G service issues in your area and since it's localized to your property a booster could help there is a thread here somewhere on those.....check between you and your closest tower if anything has been newly built and call bell to inquire if they have changed the azimuth of the your local towers transmitters. A slight adjustment could have put you in a dead zone....I had that problem with freedom at my house.....as soon as I entered my yard I would lose reception.

Re: Poor Reception started in the past 2-3 months

srlawren — Fri, 06 Aug 2021 19:38:58 GMT

@darlicious "eventually" is the key word there, and doesn't help @paulkdavison in the meantime.

Paul, what brand and model of phone are you using?

Re: Poor Reception started in the past 2-3 months

darlicious — Fri, 06 Aug 2021 19:43:06 GMT

@srlawren

S20

Re: Poor Reception started in the past 2-3 months

srlawren — Fri, 06 Aug 2021 19:45:36 GMT

@darlicious wrote:
@srlawren
S20

Ooops looks like I missed that response while skimming. (And it's actually an S20+, lol).

@paulkdavison was it purchased locally (US/Canada), or from overseas? Local variants will definitely have both 1900MHz and 850MHz W-CDMA support, but sometimes international variants lack one or the other.

Re: Poor Reception started in the past 2-3 months

darlicious — Fri, 06 Aug 2021 19:50:44 GMT

@srlawren

This started in the last few months with no call reception in the house or on the property.

@paulkdavison

Are text messages affected? Or mobile data? Just strictly calls?

Re: Poor Reception started in the past 2-3 months

paulkdavison — Fri, 06 Aug 2021 19:59:06 GMT

Emails and text messages come in no problem. Calling on the other hand is not possible as it will not connect the call. This is only recent this has been occurring. I've never had any issues with PM before with this same phone. If I walk to the end of my driveway/property up to the street I can make a call....but as I get closer to my house...nothing. My phone shows 2 bars but again nothing will "connect"

Re: Poor Reception started in the past 2-3 months

Anonymous — Fri, 06 Aug 2021 20:04:36 GMT

@paulkdavison : Is it still under warranty? Is that 2 bars when on the call? Or 2 bars when idle? Can you start a call when out there and then walk back while watching the bars?

Re: Poor Reception started in the past 2-3 months

Anonymous — Fri, 06 Aug 2021 20:04:55 GMT

@paulkdavison

maybe you need to file report to them check the tower issue or the can add new one i don't know how to do it,,, but maybe in here The supervising experts here know how....