topic Re: Issues announced through SIMon bot in Get Support

Issues announced through SIMon bot

esjliv — Thu, 06 Jan 2022 08:07:34 GMT

Well looky looky....

When selecting the Public Mobile Bot it notifies of a 611 outage.

That is a neat way, and more streamlined method, of getting the message out there. 👍

Re: Issues announced through SIMon bot

Anonymous — Fri, 06 Aug 2021 13:41:32 GMT

Still no non-US add-ons. Sigh.

Re: Issues announced through SIMon bot

darlicious — Fri, 06 Aug 2021 13:41:41 GMT

@esjliv

Except it's over now.....🤔

Re: Issues announced through SIMon bot

esjliv — Fri, 06 Aug 2021 13:43:28 GMT

@darlicious wrote:
@esjliv
Except it's over now.....🤔

@darlicious , lol, yes i did notice that.

I also called 611, and it was working fine, so there was not overtime issues.

Guess, it is a manual "Go and Remove Notification Message step".

Re: Issues announced through SIMon bot

darlicious — Fri, 06 Aug 2021 13:43:52 GMT

@Anonymous

At the very least the $5/500min add on would be nice.

Re: Issues announced through SIMon bot

esjliv — Fri, 06 Aug 2021 13:45:52 GMT

@Anonymous wrote:
Still no non-US add-ons. Sigh.

@Anonymous - uh? I don't understand, can you explain?

Re: Issues announced through SIMon bot

Anonymous — Fri, 06 Aug 2021 13:49:11 GMT

@esjliv : We can buy US roaming add-ons and the US minutes. It says international minutes but then doesn't work. There never was any Canadian add-on (particularly after the $5 came on).

Re: Issues announced through SIMon bot

esjliv — Fri, 06 Aug 2021 13:53:47 GMT

@Anonymous wrote:
@esjliv : We can buy US roaming add-ons and the US minutes. It says international minutes but then doesn't work. There never was any Canadian add-on (particularly after the $5 came on).

@Anonymous you mean through 611? oh..okay, gotcha.

Re: Issues announced through SIMon bot

Anonymous — Fri, 06 Aug 2021 13:58:33 GMT

@esjliv : Isn't that what we're talking about? (apart from the chatbot notice 🙂 but what was the notice about...).

Edit: But I do think that's a reasonable place to put a notice. Amongst all other possible options. But why not just put it out to all avenues?

Re: Issues announced through SIMon bot

esjliv — Fri, 06 Aug 2021 14:02:43 GMT

@Anonymous wrote:
@esjliv : Isn't that what we're talking about? (apart from the chatbot notice 🙂 but what was the notice about...).

Edit: But I do think that's a reasonable place to put a notice. Amongst all other possible options. But why not just put it out to all avenues?

@Anonymous , i was just thinking of the notice in SIMon bot.

Not thinking about what 611 would and would not allow, but you have widened my horizons to thinking broader. 🙂

Re: Issues announced through SIMon bot

Meow — Fri, 06 Aug 2021 14:49:31 GMT

@esjliv wrote:
Well looky looky....
When selecting the Public Mobile Bot it notifies of a 611 outage.

That is a neat way, and more streamlined method, of getting the message out there. 👍

How many times you actually click on chat bot? I do it like never so no use for me.

I would prefer similar announcements on main Community or My Account page not some obscure places...

Re: Issues announced through SIMon bot

darlicious — Fri, 06 Aug 2021 17:21:28 GMT

@Meow

Lol....like me! I gave Simple--Simon a go a long time ago and frustratingly struggled my way thru cursing and swearing and nearly turned my tablet into a frisbee but after about a half hour I managed to submit a ticket.

So yeah that won't help me either but a good idea.

Re: Issues announced through SIMon bot

barrascuk — Fri, 06 Aug 2021 17:28:14 GMT

@esjliv wrote:
Well looky looky....
When selecting the Public Mobile Bot it notifies of a 611 outage.

That is a neat way, and more streamlined method, of getting the message out there. 👍

But who goes there on a regular basis? I avoid it and find it annoyingly insufficient.

Re: Issues announced through SIMon bot

Anonymous — Fri, 06 Aug 2021 17:35:41 GMT

@barrascuk : Non-regulars might use 611 and find dead air and wonder why. They might come here and make their way down the support tree and find the chatbot first. There it is without typing anything.

Re: Issues announced through SIMon bot

barrascuk — Sat, 07 Aug 2021 05:07:13 GMT

On second thought if the Chat Button had a "Bulletin" in the talk symbol or around in the green, that might urge more people to click for an "Urgent Message". Or have a second Chat Button??

Re: Issues announced through SIMon bot

barndoor — Sat, 07 Aug 2021 05:25:18 GMT

Why not just put a warning box on the homepage so any warning is highly visible to any customer using their account ... this just seems like an attempt to try and justify Simple Simons existence .

Re: Issues announced through SIMon bot

barrascuk — Sat, 07 Aug 2021 05:25:32 GMT

Good point. But I was thinking.....it is always on the bottom right no matter where you are.

Re: Issues announced through SIMon bot

barndoor — Sat, 07 Aug 2021 05:31:12 GMT

If they must use SS then I would go with your idea of a colour change of the button to signify a warning . Or a little symbol pop up in the middle of it .

Re: Issues announced through SIMon bot

barrascuk — Sat, 07 Aug 2021 05:36:02 GMT

@barndoor wrote:
If they must use SS then I would go with your idea of a colour change of the button to signify a warning . Or a little symbol pop up in the middle of it .

ha ha ....what SS are you thinking about? I think we need to get her input on this too!!

Re: Issues announced through SIMon bot

barndoor — Sat, 07 Aug 2021 05:58:08 GMT

LOL ...was thinking SS not S....S . Go ahead if you feel you should ... I'm not going to stick around to read it all . 😉