topic Re: Forgot to click "apply" on promo code to get 2gig data extra when setting up acounnt f in Get Support

Forgot to click "apply" on promo code to get 2gig data extra when setting up acounnt for first time

Blaze666 — Thu, 06 Jan 2022 08:07:17 GMT

Hi everyone, I am a new Public Mobile member and when I signed up I entered the promo code to get 2gig of bonus data to my account but I did not notice I had to click "apply" to apply the code, I assumed since I entered it everything was ok. I only realized I had to click "apply" when I set up my wife's account right after... I submitted a ticket since it seems you can't talk to a live agent by any means, phone or internet... Funny thing though, before I joined I saw this "chat live" window annoying me and now that I am signed up I don't see the chat live anymore.... The ticket I submitted didn't have my actual issue in all the options so.... does this just mean I lost the promo??

Thanks to anyone who can give me some info 🙂

Steve

Re: Forgot to click "apply" on promo code to get 2gig data extra when setting up acounnt f

BKNS27 — Fri, 13 Aug 2021 16:54:18 GMT

@Blaze666

The best thing to do is to contact a PM Customer Service Agent. They will try their best to help you out.

Re: Forgot to click "apply" on promo code to get 2gig data extra when setting up acounnt f

hTideGnow — Fri, 13 Aug 2021 16:52:14 GMT

@Blaze666 honest mistake. PM Customer Support are very understanding. Likely they will apply it back for you.

Re: Forgot to click "apply" on promo code to get 2gig data extra when setting up acounnt f

BKNS27 — Fri, 13 Aug 2021 16:55:30 GMT

@Blaze666

Did the CSAgent give you your free

bonus 2gb data?

Re: Forgot to click "apply" on promo code to get 2gig data extra when setting up acounnt f

Blaze666 — Fri, 13 Aug 2021 17:13:39 GMT

Not yet, still waiting for a reply...

Re: Forgot to click "apply" on promo code to get 2gig data extra when setting up acounnt f

Blaze666 — Fri, 13 Aug 2021 17:14:21 GMT

That is great to hear! Thank you very much 🙂

Re: Forgot to click "apply" on promo code to get 2gig data extra when setting up acounnt f

Blaze666 — Fri, 13 Aug 2021 17:42:53 GMT

Yes, they were very understanding and applied the bonus to my account!

Thank you Public Mobile!

Steve

Re: Forgot to click "apply" on promo code to get 2gig data extra when setting up acounnt f

LeePublic — Fri, 13 Aug 2021 18:06:33 GMT

Thanks for the heads up about the reminder to click apply when signing up using the promo code!

Re: Forgot to click "apply" on promo code to get 2gig data extra when setting up acounnt f

Blaze666 — Fri, 13 Aug 2021 18:52:42 GMT

Yeah no problemo. I have encountered another issue. I did get the 2gb bonus applied to my account but with a 6 month time limit and for my wife it's unlimited. So I've had to make another ticket to try and get mine unlimited instead of only for 6 months. I'll post again to let everyone know if the issue was solved or not.

What a great community!

Re: Forgot to click "apply" on promo code to get 2gig data extra when setting up acounnt f

Blaze666 — Sat, 14 Aug 2021 01:20:38 GMT

Ok, so. Public Mobile has fixed my bonus 2gb limit from 6 months to unlimited 🙂

Thanks everyone for the comments and assistance 🙂

Re: Forgot to click "apply" on promo code to get 2gig data extra when setting up acounnt f

hTideGnow — Sat, 14 Aug 2021 01:22:58 GMT

@Blaze666 thanks for the update. Enjoy your Bonus data 🙂