topic Re: signal strength has decresed in my home in Get Support

Making calls

Lori66 — Thu, 06 Jan 2022 08:06:54 GMT

Wondering why I cannot make calls or receive calls on my android Galaxy A5 when I only have one or two bars of service? Could it be the phone or something else?

I can however make calls when in cities that have towers. Where I live there are not towers but a type of booster installed. Many other people tho can make and receive calls in my area.

Re: Making calls

Anonymous — Wed, 04 Aug 2021 16:22:07 GMT

@Lori66

can you try it selecting the network to "3G ONLY"

for android visit HERE ,

if you still not working do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,

and do again Rebooting your phone means to turn off your phone and turn it back on again.

if you still not working you have to Submit a ticket to customer service by Moderator Team,

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

Here’s how to contact customer service by Moderator Team,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.

or you can send a private message to Moderator Team by Click HERE.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number, if you know it,
your phone number,
your account 4 digit pin,
your Email address,

Good Luck

Re: Making calls

Meow — Wed, 04 Aug 2021 17:05:10 GMT

@Lori66 wrote:
Wondering why I cannot make calls or receive calls on my android Galaxy A5 when I only have one or two bars of service? Could it be the phone or something else?
I can however make calls when in cities that have towers. Where I live there are not towers but a type of booster installed. Many other people tho can make and receive calls in my area.

Can you Receive calls?

Can you send/receive SMS?

Maybe your phone is so picky it requires strong signal to work as a 'phone'.

Re: Making calls

Yummy — Wed, 04 Aug 2021 17:07:57 GMT

Did you try your SIM in some other phone (different brand or model)?

Re: Making calls

Lori66 — Wed, 04 Aug 2021 17:10:03 GMT

Tried what you said except for contacting the moderator team.

my phone is 4G so that wasnt the issue ..and I cleaned the sim card as well.

anyway,,, I may try to reset to factory mode sometime and see how that works.

thanks for the tips

Re: Making calls

Anonymous — Wed, 04 Aug 2021 17:13:25 GMT

@Lori66

you can try to reset to factory, but if have another device to try it put it your SIM card to see is working or not maybe you have a issue with network. and then you have to contacting the moderator team to fix it for you.

Re: Making calls

Lori66 — Wed, 04 Aug 2021 18:29:19 GMT

No I haven’t tried my sim card in another phone as yet

Re: Making calls

Lori66 — Wed, 04 Aug 2021 18:31:29 GMT

I cannot receive calls either where I live. Its ok in bigger towns.

It seems to be an issue where I live,,I do text and receive texts. It’s just calling and receiving calls that is the issue.

I think it is the phone itself...lol...need to upgrade

Re: Making calls

Anonymous — Wed, 04 Aug 2021 18:43:20 GMT

@Lori66 wrote:
I cannot receive calls either where I live. Its ok in bigger towns.
It seems to be an issue where I live,,I do text and receive texts. It’s just calling and receiving calls that is the issue.
I think it is the phone itself...lol...need to upgrade

@Lori66

so now is no issue with your SIM card or device, is it just your area issue not have tower coverage enough but i don't maybe is have a way to make reporting to company maybe the will do something about it i think by Telus.

maybe you need to upgrade device but before to that if you can try it with another device friend like new phone if have it to you know,

Re: Making calls

softech — Wed, 04 Aug 2021 18:47:51 GMT

@Lori66 did you try changing to 3G ONLY? you phone is 4G but calls are still on 3G for PM. There is no VoLTE for PM. So, changing to 3G might help. Or at least will confirm if no or weak 3G signal in your area

Also, which area you are at? city and province.

and what phone you are using?

Re: Making calls

Lori66 — Wed, 04 Aug 2021 18:51:55 GMT

I am in a small town in Newfoundland

my phone is samsung galaxy A5(2016)

There is no where I see on my phone to switch to 3G and there is no where to turn on wifi calling either that I can find.

Re: Making calls

softech — Wed, 04 Aug 2021 18:54:39 GMT

@Lori66

To change to 3G only

https://www.helpforsmartphone.com/public/en/samsung/galaxy-a5-(2016)/android-5-1/guides/24/Switch-between-3G-4G-Samsung-Galaxy-A5-2016-

Select Apps.
Select Settings.
Scroll to and select Mobile networks.
Select Network mode.
Select your preferred option.

Also, if you don't mind to tell, which city is that ?

Re: Making calls

Triguy — Wed, 04 Aug 2021 18:56:18 GMT

@Lori66 If you wish to turn on 3G or 4G on your Samsung Galaxy A5, you must go to the Samsung Galaxy A5 settings menu. When you’re there, go to the Wireless & networks tab and then Mobile network. When you are there, just click Preferred Network Type . You should observe a menu with several options. To activate 3G or 4G on your Samsung Galaxy A5, you must select: 4G / 3G / 2G auto . This option will enable the phone to automatically connect to the quickest network. If you want to save your mobile data, you’re able to select another option. For instance, if you select 3G simply, your Samsung Galaxy A5 will simply use the 3G network and will not connect to the 4G when it is available. So whenever 4G is not included in your package, this option could possibly be practical.

Re: Making calls

Lori66 — Wed, 04 Aug 2021 19:01:48 GMT

I selected GSM/HSPA/LTE

which has always been the selection..the other two are

GSM/HSPA

GSM

HSPA only

Middle Arm is the small town I live in

Re: Making calls

softech — Wed, 04 Aug 2021 19:03:54 GMT

@Lori66 please select

GSM/HSPA or HSPA ONLY

Re: Making calls

Lori66 — Wed, 04 Aug 2021 19:10:30 GMT

I went to the link and there is no mobile network in my list

so could that be the phone itself? Because the instructions were for the A5(2016)

but not on this phone.

Re: Making calls

softech — Wed, 04 Aug 2021 19:13:13 GMT

@Lori66 did you just having voice issue or issue with data as well?

according to the tower map:

https://www.ertyu.org/steven_nikkel/cancellsites.html?lat=49.831738&lng=-55.923843&zoom=10&type=Roadmap&layers=a&pid=0

the closest cell tower is Springdale, which is like 25 KM away.

Do you always have issue with PM? or you are new to PM ?

how about your friends in the same town, which carriers they use and how is the reception with other carriers?

(according to the map, there are only Bell towers around.. PM and Telus use Bell service in the area, so, reception should be as good as Bell).

Re: Making calls

softech — Wed, 04 Aug 2021 19:11:14 GMT

@Lori66 wrote:
I went to the link and there is no mobile network in my list
so could that be the phone itself? Because the instructions were for the A5(2016)
but not on this phone.

click on More networks...

Re: Making calls

Lori66 — Wed, 04 Aug 2021 19:13:47 GMT

We just recently got cell service last fall. I never tried another carrier.

other people with public cannot make calls here either. Others have verizon, bell etc and those who can ,,,make and receive calls. My neighbor is with bell aliant and gets five bars.

maybe it is PM

Re: Making calls

Lori66 — Wed, 04 Aug 2021 19:14:41 GMT

Texting and data etc all work just calling features do not!