topic Purchased add on is not being applied in Get Support

Purchased add on is not being applied

bananagirl — Tue, 04 Jan 2022 18:54:50 GMT

I have a 1GB add on that is not being carried over along with one I recently purchased. Which is the 200mb for $10. The $10 funds is shown in my account but I cannot use the data on my phone. Any help with this is greatly appreciated!

Re: Purchased add on is not being applied

Samianauman — Tue, 20 Jun 2017 14:04:28 GMT

It's a 2 step process first you purchase add on and fund get transfer from cc to public mobile funds then you buy again same add-on from available fund.

Also since you mentioned its didn't rollover your 1gb data I would say contact mod
Contact any moderator by private message to help you with the process.
In your private message the following info
* PM account email address
* PM phone number
* Detailed explanation

Here is the link for how to contact moderators http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updiated-Contacting-our-Community-Moderators/ta-p/76452

What you do click on link the webpage will open. You will see a mod team click on any name then scroll down all the way and click on send a private msg then explain your problem
Thanks"

They will fix it for u

Re: Purchased add on is not being applied

stonechucker — Tue, 20 Jun 2017 15:20:48 GMT

Everything is purchased via available funds. You must add funds to the pool, then select the add-on you wish to purchase.

You're not buying it twice, you're adding funds, then using them afterwards.