topic Cannot receive phone calls in Get Support

Cannot receive phone calls

labellemichael — Thu, 06 Jan 2022 08:06:32 GMT

Good afternoon,

I have my Public Mobile SIM card in my cell and I can receive and send txt messages and I can make phone calls but for a reason I cannot receive any calls, what do I need to do?

Re: Cannot receive phone calls

softech — Tue, 03 Aug 2021 19:02:30 GMT

@labellemichael

do you ever able to get incoming calls ?? or it was working before and just stopped working today?

try changing to 3G only on your phone and see if it works

Also, which area (province and city) you are at?

Re: Cannot receive phone calls

Triguy — Tue, 03 Aug 2021 19:03:55 GMT

Did you recently port your phone number over to PM ? Try removing your sim and reinstalling it. Also reboot your phone. Try swapping the sim into another phone if you have one.

Re: Cannot receive phone calls

Anonymous — Tue, 03 Aug 2021 19:04:12 GMT

@labellemichael

can you try it selecting the network to "3G ONLY"

for iPhone visit HERE

or HERE

for android visit HERE ,

if you still not working do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,

and do again Rebooting your phone means to turn off your phone and turn it back on again.

Re: Cannot receive phone calls

labellemichael — Tue, 03 Aug 2021 19:44:43 GMT

This number worked until I switch providers and my old provider close my account with them.

Would it just be easier to change phone numbers?

Re: Cannot receive phone calls

labellemichael — Tue, 03 Aug 2021 19:46:45 GMT

I tried this multiple times and it still doesn't work.

Re: Cannot receive phone calls

Anonymous — Tue, 03 Aug 2021 19:48:20 GMT

@labellemichael wrote:
I tried this multiple times and it still doesn't work.

@labellemichael

and if still not fix it please you have to Submit a ticket to customer service by Moderator Team,

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

Here’s How To Contact Customer Service by Moderator Team,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.

or you can send a private message to Moderator Team by Click HERE.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Good Luck

Re: Cannot receive phone calls

Anonymous — Tue, 03 Aug 2021 19:52:11 GMT

@labellemichael wrote:
This number worked until I switch providers and my old provider close my account with them.
Would it just be easier to change phone numbers?

@labellemichael

no need to change your number.. just you need to Submit a ticket to customer service by Moderator Team, and waitng for them.

the Moderator Team will Response by private message to you
- Check your private message inbox (click on the envelope top right of your screen)

visit Here for more info

Re: Cannot receive phone calls

Anonymous — Tue, 03 Aug 2021 19:59:00 GMT

@labellemichael : Did you reply back with the confirmation for the transfer? Did you ask them to close the other account? Was it a phone service without texting?

It's the thing with transferring a number from one provider to another. Incoming calls don't work until the transfer is complete.

Re: Cannot receive phone calls

avison — Fri, 06 Aug 2021 07:16:17 GMT

I had such issues when I lived in a rural area, absolutely horrible phone signal and internet connection. There is a thing called a signal booster for both mobile phones and computers. Maybe that will help.

Re: Cannot receive phone calls

cellphoneuser1 — Fri, 06 Aug 2021 09:06:29 GMT

@avison wrote:
I had such issues when I lived in a rural area, absolutely horrible phone signal and internet connection. There is a thing called a signal booster for both mobile phones and computers. Maybe that will help.

A signal booster only gets the signal deeper into your house. It doesn't improve signal or speed if you're next to the booster unless the antenna is better than your phone's.

Re: Cannot receive phone calls

avison — Fri, 06 Aug 2021 09:10:02 GMT

Oh well, okay, maybe I had a different issue. Sorry then 🙂