topic Re: Please ignore this post in Get Support

Please ignore this post

ken8 — Thu, 06 Jan 2022 08:06:18 GMT

Re: Phone Line suspended due to payment issue though I am on automatic - No Credit issues elsewhere

Triguy — Mon, 02 Aug 2021 15:31:14 GMT

You could purchase a voucher and call 611 to make a payment or use recharge com or ding.com but there is a service charge.

Re: Phone Line suspended due to payment issue though I am on automatic - No Credit issues elsewhere

hairbag1 — Mon, 02 Aug 2021 15:50:02 GMT

@ken8...log in to your account. See if it says plan is Active or Suspended.

If you have a valid credit card on your file, see if you can manually add plan costs to Available Funds to Reactivate your account.

Double check credit card info. Most times that autopay fails is because card has expired....but not always.

It's good idea to manually pay plan costs a day or two ahead of time to avoid the rare, but annoying..Credit Card failure that has plagued PM for several years now.

edit...here's some additional info as provided by @Dunkman ......

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Re-Credit-Card-Payments-still-not-working/m-p/710004

Re: Phone Line suspended due to payment issue though I am on automatic - No Credit issues elsewhere

barrascuk — Mon, 02 Aug 2021 15:50:10 GMT

@ken8 wrote:
I was out in town today and realized my phone was dead. It stopped working on the day payment is supposed to be taken from my CC.
I am on automatic payment and I've never head issues or changes made to my CC.

Not good. What are my options?

Once resolved look at the hybrid auto pay system.

Re: Please ignore this post

hairbag1 — Mon, 02 Aug 2021 15:58:47 GMT

@ken8...ok, so spill...how did you fix it ? Don't be afraid to be embarrassed...we've all fouled up sometime...specially me. 😎

You may be providing valuable suggestion to someone else in your spot.