topic Re: changing credit card in Get Support

changing credit card

Debster119 — Tue, 04 Jan 2022 09:53:53 GMT

My credit card # was stolen online & now I have to add a new credit card..

please help me on how to change from my old to my new card

Re: changing credit card

JK8 — Thu, 09 Dec 2021 23:40:14 GMT

@Debster119

Log into self service to replace your card.

Re: changing credit card

walker1 — Thu, 09 Dec 2021 23:41:55 GMT

@Debster119

From inside your selfservice account, click on the payment button and then on manage my payment method.

You can update your payment card from there ☺️

Once you make the change , you'll get a confirmation message that it was done correctly.

Don't worry, IT'S EASY.

Re: changing credit card

hTideGnow — Thu, 09 Dec 2021 23:42:11 GMT

@Debster119 you can update the credit card by logging into My Account, select Payment Tab and click Manage my card (at the very bottom), then click Replace this credit card and then you can update your new credit card there

Re: changing credit card

HALIMACS — Thu, 09 Dec 2021 23:46:51 GMT

@Debster119

Before logging into your self-serve account to update credit card details, recommend following this procedure to avoid the common glitches that sometimes occur with this process:

Clear your browser's cache & cookies
Use incognito mode
Now, log into your self-serve account
Click Payment tab
Select "Manage My Card"
Select "replace card"
Type your address exactly as from your billing statement
Don't use a space in the postal code
Use ALL CAPS if necessary
Type everything, not letting autofill complete any fields

Re: changing credit card

Debster119 — Thu, 09 Dec 2021 23:59:28 GMT

how do I Log into self-service to replace my card?

Re: changing credit card

walker1 — Fri, 10 Dec 2021 00:14:50 GMT

@Debster119

You'll need the email address and password that you chose when you set up your account and sim card ☺️

First click on the menu box in the upper right corner of this page. Then click on my account.

Re: changing credit card

esjliv — Fri, 10 Dec 2021 00:06:22 GMT

@Debster119 wrote:
how do I Log into self-service to replace my card?

@Debster119 https://selfserve.publicmobile.ca/self-registration/

go there to register

Re: changing credit card

Debster119 — Fri, 10 Dec 2021 00:07:16 GMT

how do I get to the self serve account?

Re: changing credit card

HALIMACS — Fri, 10 Dec 2021 00:12:57 GMT

It's here, @Debster119 :

https://selfserve.publicmobile.ca/

From here, you can either login or register for your self-serve account by tapping Create Account.

Re: changing credit card

Debster119 — Fri, 10 Dec 2021 00:13:31 GMT

TY 😁I will go & try to change it

Re: changing credit card

Debster119 — Fri, 10 Dec 2021 00:18:37 GMT

ok I am logged in.. nothing says anything about change credit card

Re: changing credit card

HALIMACS — Fri, 10 Dec 2021 00:23:32 GMT

OK, @Debster119

Click the PAYMENT tab, then you'll see Manage My Card near bottom left.

It's in small font, but it's there.

Re: changing credit card

Shinigami — Fri, 10 Dec 2021 10:18:06 GMT

log in your account and you will see icons labels overview, my profile,payment,plan and add ons. click on payment and once you are on payment theres an small fine Print Manage my card click on that and it should bring up, it will say replace this card or remove this card. Click on replace this card and it should able to add NEW credit card Numbers hope this help.

but in the Future should always add few dollars or more to cover up the payment if your card got stolen etc

Best of luck

Merry christmas and happy New Year 🙂