topic Error 821 and creating ticket in Get Support

Error 821 and creating ticket

Briz_Marlon — Thu, 06 Jan 2022 08:06:01 GMT

Sim activation failed, error message 821. What it means? tried to get a ticket but instructions ended to nowhere and that with Telus rep assistance

Re: Error 821 and creating ticket

Triguy — Wed, 11 Aug 2021 15:06:07 GMT

Here’s when and how to contact our Customer Support Agents:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Error 821 and creating ticket

hTideGnow — Wed, 11 Aug 2021 15:18:59 GMT

@Briz_Marlon At which step you got this 821 error? did you do all the way to the end and submit and got this error?

did you request porting?

Check your credit card to confirm if PM took the plan money already.

Re: Error 821 and creating ticket

Briz_Marlon — Wed, 11 Aug 2021 15:27:07 GMT

Getting the error 821 right after you press Activate SIM and then start checking the infos i typed like cell no, payment info.

i checked my account and no funds were missing

Re: Error 821 and creating ticket

hTideGnow — Wed, 11 Aug 2021 15:30:12 GMT

If PM didn't take the fund, I would wait for an hour and try on another browser to reactivate again. Or even try with Incognito mode.

Re: Error creating account while activating SIM

Briz_Marlon — Wed, 11 Aug 2021 15:31:44 GMT

tried again this morning giving me the same error 821

but successful in crating a ticket and submitting it so lets see.

Re: Error 821 and creating ticket

Anonymous — Wed, 11 Aug 2021 16:25:53 GMT

@Briz_Marlon

i suggest you can try it for a different Browser
and do clear cache and cookies for any Browser,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

for microsoft edge how to update your browser visit Here

and Restart your computer, is will help a lot,

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

Here’s how to contact Customer Support Agent by CS_Agent,

you can send a private message to Customer Service by CS_Agent, by Click Here.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your phone number,
your Email address,

Customer Service by CS_Agent, will Response by private message to you inbox
Check your private message inbox (click on the envelope top right of your screen)

Good luck and your welcome to Public Mobile

with a Beautiful Service

you will be very happy

Re: Error 821 and creating ticket

Briz_Marlon — Fri, 20 Aug 2021 20:47:11 GMT

Cagent

Sending me private messages helped a lot to relay infos to PM. Activation was complete within a couple of hours and everything is going smoothly.
Thanks again

Re: Error 821 and creating ticket

musicollector — Sat, 09 Jul 2022 23:13:40 GMT

Very disconcerting! Telus should address this issue. As a new customer, it does not reflect well on PM! It's as bad as some of the Govt. of Canada sites!

I was using my computer (not the phone). I first used Firefox, to no avail. Then, used Brave - same 821 error. 😞 So, after reading through some of these posts, I cleared the cache and enabled Private Window. Same old nonsense! And, I see no viable solution posted anywhere, except that we have to raise a ticket! Why? As if even that is an easy task!!!

Re: Error 821 and creating ticket

softech — Sat, 09 Jul 2022 23:24:23 GMT

@musicollector did you just got an Error 821 during activation? I suspect this patticular error has been taken care of, I have not seen any post about this one lately, not in the last 3 months

But.. there is a new error 837. The good thing is that I do not think PM has charged user yet when this error comes up.

Re: Error 821 and creating ticket

musicollector — Mon, 11 Jul 2022 19:01:30 GMT

Thanks. 🙂