topic Re: Auto debit extra payment charged in Get Support

Auto debit extra payment charged

natahir2 — Thu, 06 Jan 2022 08:05:58 GMT

Hello,

I set up auto debit on my credit card on 25th July, the payment supposed to be taken is $13 ($15-$2), but I have just noticed on my credit card statement its been charged as $42.30, also its not showing any balance in my account. I dont understand why have they overcharged?

Thanks

Re: Auto debit extra payment charged

Anonymous — Sun, 01 Aug 2021 06:11:14 GMT

@natahir2 : What province is your phone number from? That total doesn't seem to make sense. Is it possible you're paying for another account?

Re: Auto debit extra payment charged

cellphoneuser1 — Sun, 01 Aug 2021 08:17:41 GMT

@natahir2 wrote:
Hello,
I set up auto debit on my credit card on 25th July, the payment supposed to be taken is $13 ($15-$2), but I have just noticed on my credit card statement its been charged as $42.30, also its not showing any balance in my account. I dont understand why have they overcharged?
Thanks

A plan can't cost $42.30 because that doesn't match any tax rate in Canada for a plan amount plus tax. It sounds like they're charging you for a $40 plan. Did you change your plan recently?

Re: Auto debit extra payment charged

esjliv — Sun, 01 Aug 2021 11:45:35 GMT

@natahir2 wrote:
Hello,
I set up auto debit on my credit card on 25th July, the payment supposed to be taken is $13 ($15-$2), but I have just noticed on my credit card statement its been charged as $42.30, also its not showing any balance in my account. I dont understand why have they overcharged?
Thanks

Hello @natahir2

Can you look at your "View Payment History" and see what it says there?

Re: Auto debit extra payment charged

Meow — Sun, 01 Aug 2021 14:26:31 GMT

@natahir2

Could you provide Transaction History, too? That might help figuring out what you have been charged.

Re: Auto debit extra payment charged

natahir2 — Sun, 01 Aug 2021 14:41:04 GMT

I am in Saskatchewan, and its a basic plan 100 min. for $15 and less $2 for auto-debit setup.

Re: Auto debit extra payment charged

natahir2 — Sun, 01 Aug 2021 14:42:54 GMT

This is a $15 plan less auto-debit discount of 2 dollars, I haven't changed anything except setting up auto-debit

Re: Auto debit extra payment charged

Anonymous — Sun, 01 Aug 2021 14:43:38 GMT

@natahir2 : 42.30 / 1.11 = 38.11. Public Mobile is all even dollars. So where did this number come from? Was 42.30 a typo. And are you paying for any other accounts?

Re: Auto debit extra payment charged

natahir2 — Sun, 01 Aug 2021 14:44:11 GMT

Payment history says I have been charged $13, on my credit card its 42.70, bank says speak to the merchant

Re: Auto debit extra payment charged

Anonymous — Sun, 01 Aug 2021 14:47:34 GMT

@natahir2 : 42.70 still doesn't work. Was this charge on the same night as your last renewal? Does your overview page show the $15 plan. Do you possibly see more than 0 in your Available Funds?

Re: Auto debit extra payment charged

Dunkman — Sun, 01 Aug 2021 14:48:26 GMT

@natahir2

Did you purchase any add ons? Change plans recently?

You mentioned no available funds showing, right?

Re: Auto debit extra payment charged

natahir2 — Sun, 01 Aug 2021 15:28:48 GMT

Below are screenshots for credit card and transactions history

Re: Auto debit extra payment charged

Yummy — Sun, 01 Aug 2021 15:33:32 GMT

Everything looks clear to me.

Cash advance of $42.30 is cash advance. Why do you think it has to do anything with PM?

Re: Auto debit extra payment charged

Anonymous — Sun, 01 Aug 2021 15:36:23 GMT

@natahir2 : Ditto. How do you relate the cash advance to here? The $14.43 is the right charge for here.

Re: Auto debit extra payment charged

Meow — Sun, 01 Aug 2021 15:40:32 GMT

$14.43 looks like charge of $13 for PM plan + 11% tax. So it looks like you are in Saskatchewan as they charge 11%

Saskatchewan

GST + PST

11%

Looks OK to me for how much PM charged you. Did somebody use your card 'by accident' not letting you know?

Re: Auto debit extra payment charged

natahir2 — Sun, 01 Aug 2021 15:57:03 GMT

Yea, I agree to 14.43, but there is another charge of 42.30 appearing as cash advance Fonds, I never took a cash advance and it is charged at the same time when 14.43, bank says talk to the merchant.....

Re: Auto debit extra payment charged

Anonymous — Sun, 01 Aug 2021 16:01:23 GMT

@natahir2 : The bank needs to tell you who the merchant was. That doesn't look like anything from here. Maybe your card has been compromised.

Re: Auto debit extra payment charged

hairbag1 — Sun, 01 Aug 2021 16:03:13 GMT

@natahir2 wrote:
Yea, I agree to 14.43, but there is another charge of 42.30 appearing as cash advance Fonds, I never took a cash advance and it is charged at the same time when 14.43, bank says talk to the merchant.....

Launch investigation with bank. It isn't anything to do with PM. Did anyone else have access to your credit card ? (hubby/wife, kids, girlfriend/boyfriend, nice neighbour ?)

Re: Auto debit extra payment charged

LurganIeUk — Sun, 01 Aug 2021 16:07:07 GMT

Your RBC statement is a perfect match to the PM billing. I would be calling RBC about the $42.30. But do some deep thinking first....and ask what did I buy or why is a cash advance $42.30 and not $40.....unless there is a service charge. May be there are some RBC customers reading this. Does some one have access to your card?

Re: Auto debit extra payment charged

LurganIeUk — Sun, 01 Aug 2021 16:18:39 GMT

Not a 40 withdrawal plus a fee.

And $38.11 plus taxes is $42.30. And 38.11 is and odd purchase price.....unless for gasoline.