topic Re: US data in Get Support

US data

tomorrow — Thu, 06 Jan 2022 08:05:53 GMT

How can I get my data to work in the US. I have done all the things they tell me to but it still doesn’t work? Thanks

Re: US data

hTideGnow — Sun, 01 Aug 2021 01:57:25 GMT

@tomorrow did you buy the roaming plan yet? Remember buying Add-ons is a 2 steps process, load fund and actual buying. Many missed Step 2 and the fund sitting as Available Fund

If you have bough the add-ons, you should see it as part of the My Add-On items on My Account.

Make sure you enable Allow Roaming Data and try to connect to either T-Mobile or AT&T

Re: US data

Anonymous — Sun, 01 Aug 2021 01:58:42 GMT

@tomorrow : Was your data working fine while in Canada?

Re: US data

LurganIeUk — Sun, 01 Aug 2021 02:23:05 GMT

It would be nice to have a PDF manual for travellers to take with them, would it not be?

Especially if the US add on you purchased does not work and you just have to make a little tweak.