topic Re: MasterCard debt in Get Support

MasterCard debt

a_kellington — Thu, 06 Jan 2022 08:05:46 GMT

Hi went to make my payment today and it rejected the same card I’ve been used for over a year now. So now my account is suspended and money on hold from my bank account. Tried doing it again, but my self service page says I have enough on my account. So if there’s enough money there to cover, why is my account suspended?

Re: MasterCard debt

Staliger — Sat, 31 Jul 2021 17:51:57 GMT

@a_kellington How much Available Funds do you have? Do they cover your plan price? Try to pay the "other" amount and write your plan cost + $1 extra, then press on Reactivate button.

Re: MasterCard debt

softech — Sat, 31 Jul 2021 17:52:48 GMT

Do you have the button "Reactivate current plan" on your My Account? If so, click on it

Also, if you have to Transaction history on My Account, did it confirm that payment was made today or yesterday?

Re: MasterCard debt

Anonymous — Sat, 31 Jul 2021 17:56:17 GMT

@a_kellington

i suggest you can try it for a different Browser
and do clear cache and cookies for any Browser,

and use a Browser from your computer,

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

and Restart your computer, is will help.

and if you use a home internet please do one thing take your power internet off for about a 1 minute and put it back on,

just make sure your credit card number and your address match the same,

sometime your typing but is a one word or letter or number is a wrong or is missing just make sure for it.

you can Remove your credit card and Logout and after 2 minutes log in and re entered.

How To Update Or Remove Your Payment Card

To update or remove your credit or Visa debit card details, sign in to Self-Serve. Once signed in,

click on the ‘Payment’ tab, then scroll to the bottom of the page and select ‘Manage my card’. Here,

you will have the option to either select ‘Replace this card’, where you can enter the details for your new card, or ‘Remove this card’. You will need to review and confirm this change to your account and then you’re all set..Remember, we accept credit cards (Visa, MasterCard, American Express) and Visa Debit cards that have been issued by Canadian or American financial institutions and are associated with addresses in Canada or the U.S. If you are using a payment card, leave the apartment/suite number in the payment information section blank.

If you have no services, and it is past your renewal, maybe your autopay failed?

Add Funds to your Plan Amount through Self Serve
Go to “Plan and Add-Ons” TAB
Select "Lost/Stolen Phone" TAB
Select "Suspend Service" BUTTON
Then, Select Resume/Reactivate Service
Reboot your phone.
what is mean for Rebooting the phone means to turn off your phone about 2 minutes and turn it back on.

Re: MasterCard debt

Anonymous — Sat, 31 Jul 2021 18:18:08 GMT

@a_kellington : The end of the kitchen sink above should do it. Lost/stolen.

Re: MasterCard debt

darlicious — Sat, 31 Jul 2021 19:09:16 GMT

@a_kellington

What @Anonymous means if you have enough funds in your balance to cover your plan amount. Go to the plans page or usage page. Click on lost/stolen. Suspend your service. Log out/in. Resume your service. Your account should now be active. Log out. Reboot.

Re: MasterCard debt

Yummy — Sat, 31 Jul 2021 20:31:13 GMT

@Anonymous wrote:
@a_kellington : The end of the kitchen sink above should do it. Lost/stolen.

Ha, ha, ha!!!! This is comment of the day! You put a big smile on my face 🤣🤣🤣🤣🤣