topic Re: Phone number transfer problem in Get Support

Phone number transfer problem

clipoth — Thu, 06 Jan 2022 08:05:35 GMT

I attempt to transfer my phone number; however, I received a text stating that I entered the wrong IEM code. I don't know what to do now.

Re: Phone number transfer problem

computergeek541 — Wed, 11 Aug 2021 03:38:08 GMT

@clipoth wrote:
I attempt to transfer my phone number; however, I received a text stating that I entered the wrong IEM code. I don't know what to do now.

The first thing to do is re-insert your old carrier's SIM card. If at all possible, it's your old carrier's account number that should be used instead of IMEI. To correct the porting error, please open a ticket with a customer support agent by going to: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Phone number transfer problem

esjliv — Wed, 11 Aug 2021 02:18:31 GMT

@clipoth wrote:
I attempt to transfer my phone number; however, I received a text stating that I entered the wrong IEM code. I don't know what to do now.

@clipoth

Public Mobile Customer Support Agents can assist.

@computergeek541 provided the SIMon Bot method to submit a ticket.

This, and a private message to CSA are the two ways to contact Public Mobile:

https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

I will Private Message you the Porting Phone Number, incase you can sort this all out this way. Although you are looking at tomorrow now, with the time of day, likely.

Re: Phone number transfer problem

clipoth — Wed, 11 Aug 2021 02:39:20 GMT

Thank you!