topic Re: Auto payment credit card holder name in Get Support

Auto payment credit card holder name

Wynne1975 — Thu, 06 Jan 2022 08:05:13 GMT

I activated my son’s new SIM card earlier today and used my credit card to set up autopay, but the system didn’t ask for credit card holder name. Is that normal? I wondered if the system thought the card holder is my son(mobile account name is his). If so, there will be a problem with the payment.

Re: Auto payment credit card holder name

hTideGnow — Tue, 10 Aug 2021 20:12:26 GMT

@Wynne1975 Autopay uses the credit card already setup on your account. I believe when you set it up, you already put the name there.

Re: Auto payment credit card holder name

BlueB — Tue, 10 Aug 2021 20:17:36 GMT

@Wynne1975

Try doing a manual $1 Top-Up... if it works okay, then AutoPay should also process okay. Keep an eye out for any problems. If it works okay, I'd leave it... 🙂

Re: Auto payment credit card holder name

Wynne1975 — Tue, 10 Aug 2021 20:18:19 GMT

Thanks for your reply. But when I activated his SIM card, I also use my credit card and there was no space to enter card holder name.

Re: Auto payment credit card holder name

hTideGnow — Tue, 10 Aug 2021 20:20:26 GMT

@Wynne1975 if you want to be safe, try to do a manual top-up and see if it goes through

To be really safe, go to the Payment Tab, Manage My Card and Replace Credit card to "replace"/ re-enter the current card you have. They will ask you for the card holder name when you re-enter.

Re: Auto payment credit card holder name

Anonymous — Tue, 10 Aug 2021 20:34:10 GMT

@Wynne1975 : Did the activation go through and get paid for? If so, then it worked. But it is a goofy thing that during activation they don't ask for name/address but if you need to do something with the card afterwards, you need to enter all that. Go figure.

For more certainty, indeed test it out with a dollar.

Re: Auto payment credit card holder name

Wynne1975 — Tue, 10 Aug 2021 20:37:23 GMT

Thanks all. I will try later.

Re: Auto payment credit card holder name

Wynne1975 — Tue, 10 Aug 2021 23:23:40 GMT

Great thanks. I saw a pending charge on my credit card from PM, so I think it worked. It’s really goofy that they didn’t ask for card holder name.

Re: Auto payment credit card holder name

Anonymous — Tue, 10 Aug 2021 23:33:33 GMT

@Wynne1975 : It is goofy. Because it would make life a whole easier for folks to just enter in that required information rather than the whole name and address when changing or updating their card.