topic Re: Duplicate payment in Get Support

Duplicate payment

anniehlim — Thu, 06 Jan 2022 08:04:44 GMT

Re: Duplicate payment

Triguy — Tue, 10 Aug 2021 13:11:07 GMT

You would be better off to leave the credit to be used for your next payment.

If you want to reverse the payment then contact a customer support agent.

Here’s when and how to contact our Customer Support Agents:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Duplicate payment

softech — Tue, 10 Aug 2021 13:24:54 GMT

@anniehlim did you accidently clicked twice and caused the duplicated payment issue?

what is showing as Available Fund on My Account? does it show $0 or some amount equal to your plan amount? did you check Transaction history and did it show it got charged twice?

If you see the 2nd payment is showing as Available fund, you can leave it there as it will be used for your next Add-on purchase or next cycle payment. Generally, there is no refund as PM is a prepaid service. However, CS Agent are nice and they might help but it will likely take a week or two for the whole refund process. If you don't mind, it is less trouble to leave it as Available fund (as long as you see the money there).

Re: Duplicate payment

Anonymous — Tue, 10 Aug 2021 17:00:50 GMT

@anniehlim

sign in to Self-Serve, to review your account, if you found at Available Funds: $ !! has the amount left,
leave it for next bill cycle the will take it from there automatically,

Only one way to solve your issue , explanation to Customer Support Agent by CS_Agent,

and the are nice service Team the will help you 100%.

you Have To Submit a Ticket To Customer Support Agent by CS_Agent,

Here’s how to contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Service by CS_Agent. Click Here to get started.

or you can send a private message to Customer Service by CS_Agent, by Click Here.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Service by CS_Agent, will Response by private message to you inbox
Check your private message inbox (click on the envelope top right of your screen)

Good Luck

Re: Duplicate payment

BlueB — Tue, 10 Aug 2021 17:09:43 GMT

@anniehlim

It's unclear what your issue is, but some great suggestions here. If you're looking for a specific answer/solution, let us know and we can provide you more details!

Re: Duplicate payment

esjliv — Tue, 10 Aug 2021 17:31:08 GMT

@anniehlim

Did you just activate today?

Is it possible you are checking out your credit card charges and you see two Pending Transactions from Public Mobile?

If so, one may likely fall away after the transaction authorizes. If they are both authorized transactions than the extra $$ should show up in your Available Funds area.

Obtain a refund may be possible through Public Mobile CSA, but these instances are usually just as easy to leave it there to be used on your next renewal. As Available Funds $$ are always used up first before any additional charges to a credit card.