topic Re: Changing phones in Get Support

Changing phones

gohabsgo — Thu, 06 Jan 2022 08:04:36 GMT

Does anyone know how I can transfer my Public Mobile phone number to another phone? My old phone was lost and I need to activate my number on my ne phone.

Re: Changing phones

JK8 — Tue, 27 Jul 2021 19:44:42 GMT

@gohabsgo wrote:
Does anyone know how I can transfer my Public Mobile phone number to another phone? My old phone was lost and I need to activate my number on my ne phone.

If you have your SIM card from your old phone just put it in your new phone. If no SIM card, purchase a new SIM card and log into self service and choose Change Sim Card and follow the directions.

Re: Changing phones

Anonymous — Tue, 27 Jul 2021 19:47:43 GMT

@gohabsgo

do you have brand new SIM card . or you have your old SIM card if you have the old one you can just put it in your new device is will working , but if you don't have it you need to buy it a new one

i suggest you get a NEW SIM card is better for you and fast way

from any Retail store and you buy it right away,

Where To Buy A SIM card,

You can purchase a Public Mobile SIM card at a variety of retail locations. Click HERE

to open our store locator and find the closest retailer to you.

Too easy buy it online or in store visit HERE , or Pickup 1-2 Hours.

How To Change Your SIM Card, visit Here for more information.

the SIM change functionality has been re-enabled in My Account, now with an additional security step: 2 factor authentication to further protect against SIM card fraud.In order to change the SIM card associated with your account, you must now verify your request through a one-time security code that will be sent via SMS or email.To change your SIM card, please follow the below steps:

Log into your My Account
Go to Plan and Add-Ons > Change SIM Card
Enter your new SIM card number
Select where you would like your 6-digit security verification code to be sent to. You can choose to have the code sent to your email, or via SMS to your phone number. If you do not have access to your phone or cannot receive SMS, please select the email option.
Check your email or phone for your security code, and input the code into the page
Click “Verify Code”

Please note: after 5 failed attempts to verify your security code, your account will be locked, and you will need to have your account unlocked and your SIM card manually updated by an agent by submitting a ticket.

Once you have verified your code, click “submit” to complete your SIM card change, and you’re all set!

Re: Changing phones

darlicious — Tue, 27 Jul 2021 21:16:53 GMT

@gohabsgo

Bummer about your phone....purchase a new sim card. If you have prime sim cards are $5 at amazon. If you can wait 3 to 5 days they are $4.99 at Canadian Cell Supplies with free shipping..... otherwise pay $10 at a local retailer.

You may want to suspend your service via lost/stolen unless you will do the sim swap today then there isnt much point. If you cannot verify your 2FA then contact the moderators to perform the sim swap for you.