topic Re: System Added Wrong Plan in Get Support

System Added Wrong Plan

revurb — Tue, 04 Jan 2022 18:54:31 GMT

Hi,

Was wondering if anyone else has had this issue. I signed up for the Freedom mobile promotion. I selected all the items I was supposed to , talk, text and data, and paid the 120 plus tax.

When I go into my account it says I am signed up for the a different plan which cost $81 in 90 days that does not include data and that my account has $39 dollars credit. Why was the data not added?

Re: System Added Wrong Plan

NDesai — Mon, 19 Jun 2017 22:42:35 GMT

This happened to a few others as well. But don't worry. Send a private message to the Moderator_Team and they will get back to you shortly.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: System Added Wrong Plan

Ben — Tue, 20 Jun 2017 00:45:23 GMT

Yup exact same issue is happening to me. I signed up for the FM promo and I'm sure I selected the 90 day plan but when I log in to self serve it says that I'm on the 30 day plan and it looks like it charged my card for the 30 day plan as there is still $112 in my account. Messaged a mod hopefully I can get this resolved.

Re: System Added Wrong Plan

dipens — Tue, 20 Jun 2017 12:01:35 GMT

This happened to me too. But fortunately I noticed it in the plan summary screen while activating. So I closed it and started it all over again and it worked.

Re: System Added Wrong Plan

revurb — Tue, 20 Jun 2017 13:59:30 GMT

I'm still waiting for the moderator to get back to me. I gotta tell you this, plus other technical issues I had during the sign up has left me with a bad first impression. I'm hoping this gets resolved soon so I can use my data.

Re: System Added Wrong Plan

dipens — Tue, 20 Jun 2017 14:10:51 GMT

Well atleast its LTE and the calls won't drop/go straight to my voicemail on PM. Hopefully you won't have any issues after this.

Re: System Added Wrong Plan

revurb — Tue, 20 Jun 2017 14:32:02 GMT

Do you or anyone else know how long it takes to get a response from a moderator? I sent a message last night before 7PM and my message hasn't even been read yet.

Re: System Added Wrong Plan

Jaivan — Tue, 20 Jun 2017 14:35:33 GMT

I'm in the same boat, signed up for the plan last night and now there is no data and the plan section just says the $10 30 day plan with $112 credit in my account.

Re: System Added Wrong Plan

ShawnC13 — Tue, 20 Jun 2017 14:38:32 GMT

@revurb, it is hard to say there seems to be an influx of issues the last couple of days. They could be working through the stuff that went in last night. What time zone are you in?

Re: System Added Wrong Plan

revurb — Tue, 20 Jun 2017 14:41:10 GMT

I'm EST. In Toronto. I wish I could just fix it myself but when I try to it asks me to charge my CC again instead of using the credit amount.

Re: System Added Wrong Plan

ShawnC13 — Tue, 20 Jun 2017 14:51:50 GMT

@revurb, yes unfortunately you will need a mod if you try to make changes it may void it and charge you again.

Re: System Added Wrong Plan

dipens — Tue, 20 Jun 2017 14:55:02 GMT

They are available during these times. I am guessing there are a lot of people hopping in in this promotion because of which the mods are busy. I'd wait for 24 hours if I were you and see if the mods reply back.

Re: System Added Wrong Plan

Mary_M — Tue, 20 Jun 2017 15:04:34 GMT

Good morning @revurb,

thank you for reaching out to us in regards to your activation !

I understand that the wrong plan has been added upon your set up, and I would be more than happy to help. I'm actually very pleased to confirm that I was able to make the update and you now have the 120$ plan active! Please be advised that the bonus data will appear within 72 hours - you'll need to log into your self-serve account at that time to ensure that you have received it.

Everything should now be in order 🙂 Please don't hesitate to send me a message if you have any questions.

Welcome to Public Mobile

Mary

Re: System Added Wrong Plan

Ben — Tue, 20 Jun 2017 15:25:44 GMT

Hey Mary can you make the same fix for me too? I sent a PM

Re: System Added Wrong Plan

Mary_M — Tue, 20 Jun 2017 15:32:33 GMT

Yes, rest assured that I will help in fixing this @Ben. However, we must treat all inquiring in the order received - please allow me some time and I'll provide confirmation once it's done 🙂

Mary

Re: System Added Wrong Plan

Jaivan — Tue, 20 Jun 2017 15:54:41 GMT

I'm in the same boat as well

Re: System Added Wrong Plan

revurb — Tue, 20 Jun 2017 18:15:11 GMT

Thanks @Mary_M. It all looks to be working. Apprecaite it.

Re: System Added Wrong Plan

Barack_Obama — Tue, 20 Jun 2017 22:26:37 GMT

I have the exact same problem as the O/P and you, with the exact same balance in my account. $112, I just messaged a moderator and will update if anything happens! Best of luck to everyone, after the plans are fixed it should be smooooth sailing

Re: System Added Wrong Plan

Barack_Obama — Tue, 20 Jun 2017 22:59:18 GMT

update: Problem fixed! Super quick PM to a moderator and it's all good 🙂

Re: System Added Wrong Plan

XTL — Wed, 21 Jun 2017 14:07:10 GMT

I have the same problem, can a MOD please fix it for me. I sent the MOD a PM already since yesterday at 7pm, and still haven't receive a reply yet.

I wanted to order a 2nd account, but not so sure now:(

Thank you.