topic Re: cannot access voicemail service since I got my plan several months ago in Get Support

cannot access voicemail service since I got my plan several months ago

TheWrablin — Thu, 06 Jan 2022 08:04:19 GMT

When I attempt to call my voicemail I get a message that says, "sorry your call cannot be completed since you've used all your available minutes, to purchase more minutes dial...."

This has been ongoing since I got the plan, it doesn't matter when I try to access it, and I have only once every actually used up my minutes; I even hae the 500 extra minutes add-on that I have not used at all.

I am wondering if this is something anybody else has encountered or perhaps has a solution to, I have tried resetting the password on my account and calling the voicemail a million times.

I have the $40 unlimited canada-wide talk plan. Any help from a human would be sincerely appreciated.

Re: cannot access voicemail service since I got my plan several months ago

Anonymous — Tue, 27 Jul 2021 00:18:46 GMT

@TheWrablin : What happens when you dial 17785804001? Resetting the voicemail password in the self-serve will make it your 10 digit number. You probably need to set your voicemail access number to something like the 778 number or one of many across the country.

Re: cannot access voicemail service since I got my plan several months ago

esjliv — Tue, 27 Jul 2021 00:17:44 GMT

@TheWrablin wrote:
When I attempt to call my voicemail I get a message that says, "sorry your call cannot be completed since you've used all your available minutes, to purchase more minutes dial...."
This has been ongoing since I got the plan, it doesn't matter when I try to access it, and I have only once every actually used up my minutes; I even hae the 500 extra minutes add-on that I have not used at all.

I am wondering if this is something anybody else has encountered or perhaps has a solution to, I have tried resetting the password on my account and calling the voicemail a million times.

I have the $40 unlimited canada-wide talk plan. Any help from a human would be sincerely appreciated.

Hello @TheWrablin

What happens when you hold down the "1" on your dialer?

Set up your voicemail instructions here: https://www.publicmobile.ca/en/bc/get-help/articles/set-up-voicemail

Voice mail features:

https://www.publicmobile.ca/en/on/get-help/articles?category=phones&subcategory=voicemail-features

Re: cannot access voicemail service since I got my plan several months ago

TheWrablin — Tue, 27 Jul 2021 00:21:58 GMT

thats fantastic thank you, I could not find anything on the website over the last week that provided that number and dialing/holding 1 or my own number just provided me with that out of minutes message. It works great now, first time I've been able to use my voicemail in 6 months XD.

Re: cannot access voicemail service since I got my plan several months ago

Anonymous — Tue, 27 Jul 2021 00:24:54 GMT

@TheWrablin : Right. The pressing and holding 1 and getting to voicemail is what uses that number (or any one of many). You need to set it in your dialer.

Re: cannot access voicemail service since I got my plan several months ago

Nezgar — Tue, 27 Jul 2021 01:01:42 GMT

@TheWrablin For completeness of this thread, here is a link to all of the currently known local voicemail access numbers across Canada:

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Updated-list-of-Voicemail-Access-Numbers/m-p/498446#M106548